Job Description

Join ITS as Our New Retail Area Manager

Location:

South East / Essex-based (with regular travel to Harlow, Chelmsford & Walthamstow)

Role Type:

Full Time | Permanent

Salary:

40,000-45,000 dependant on skills & experience

At

ITS

, we're proud to be one of the UK's leading suppliers of tools, accessories, and related products - and we're now entering an exciting new phase for the

retail store side

of our business.
We've recently upgraded our

Harlow store

to a brand-new concept, designed to give customers a more hands-on, engaging shopping experience. This refreshed approach is now being rolled out to our upcoming

Chelmsford store

, and we'll soon be updating our long-standing

Walthamstow branch

to match.

To support this next stage of growth, we're looking for a

Retail Area Manager

who's ready to drive retail standards, support and develop our store leadership teams, and help shape the future of ITS retail.

What You'll Be Doing

As our

Retail Area Manager

, you'll play a key role in maintaining and elevating the standards across all our stores as we grow. Working in close partnership with our store managers, you'll ensure each site consistently delivers an outstanding customer experience - both front and back of house.

Your key responsibilities will include:

Monitoring and maintaining high standards

across health & safety, compliance, customer service, merchandising, store organisation, and overall store appearance

Supporting and coaching store managers

, helping them deliver excellence across their teams and day-to-day operations Acting as the

central link between stores and Head Office departments

, including:

Buying

- ensuring successful rollouts of new product ranges and store displays

Marketing

- coordinating in-store promotional launches and effective POS deployment Working closely with the

Commercial Manager and Buying teams

to: Monitor and improve

stock accuracy

Maintain the right

stock profiles and inventory levels

for each store Helping to implement and embed our

new concept store model

across existing and future locations Leading and refining

training programmes

to ensure teams are well-equipped, confident, and customer-focused Identifying and driving

operational efficiencies

, including staffing structures, rota planning, and logistical workflows

What We're Looking For

We're looking for someone who:

Has experience overseeing or supporting

multi-site retail operations

Is a strong people leader, confident coaching

store managers

and helping them grow Has a track record of driving

commercial performance

through high standards and smart planning Is passionate about

staff development and training

Thrives in a fast-moving, customer-focused environment Is flexible and proactive Full driving licence and willingness to travel regularly Lives within easy reach of

Harlow, Chelmsford, and Walthamstow

Why Join ITS?

Be part of a

fast-growing, innovative retail brand

Have genuine

ownership and influence

across a growing number of stores Enjoy a collaborative, hands-on culture where your ideas matter
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company events Employee discount Health & wellbeing programme On-site gym
Schedule:

Day shift Weekend availability
Work Location: In person