Job Description

Audley End Miniature Railway began operating over 50 years ago with a wonderful miniature railway. In recent years, it has broadened its offer to attract families with young children looking for a more complete and fun day out. As a member of the Steam Team, you are a key part of each and every customer's experience as we strive to create magical memories for all those who visit our very special site.

Retail Assistant- Fixed Term Contract

This is a fantastic opportunity to join the team and work at Audley End Miniature Railway over our busiest season! Work with us to deliver an unforgettable experience to the families that visit as one of our Retail Assistants. Do you have experience in a retail, customer service, or working at an attraction? Are you a 'people person', looking for something a bit different? Is there a big kid in you that loves all things Christmas? Then get in touch - because you're just who we are looking for!

Job Purpose:

To work as part of the Admissions & Retail team to provide each customer with an optimum level of customer service, and to ensure the retail store meets sales targets.

Key Responsibilities:

Admit Visitors into the site, relaying all relevant information needed to enjoy their day.

Replenishing stock and maintaining high standards of merchandising and housekeeping.

Displaying good listening skills, identifying customer needs and responding to them quickly.

Supporting and helping colleagues with their work and getting involved in day-to-day activities as and when required.

Showing a genuine interest in other people and willingness to help.

Showing flexibility and willingness to meet company needs during the period of employment regarding hours, work and duties.

Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.

Confidence to engage with groups of customers at a time and relay event information in an enthusiastic and entertaining manner.

Skills and Qualifications:

Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)

Selling skills - proactively seeks out opportunities to increase sales.

Able to communicate clearly and confidently with the public.

Able to use own initiative.

Hours of work:

This fixed term contract will start 14th October for approximately 10 weeks. Hours per week can be fixed to either 32 or 40. You must be flexible and able to work both weekdays and some weekend days. We offer a fun and interactive training and induction programme, a competitive rate of pay, free hot drinks to keep you nice and warm!

Rate of pay:

The rate of pay is 7.55 - 12.21 per hour dependant on age. This role also benefits from holiday pay.

Apply Today!

If you are interested in joining the team at Audley End Miniature Railway, then please send us your CV. References will be requested if a position is offered to candidates.

Job Type: Fixed term contract
Contract length: 10 weeks

Pay: 12.21 per hour

Expected hours: 32 - 40 per week

Benefits:

Employee discount Free parking On-site parking
Ability to commute/relocate:

Saffron Walden CB11 4JB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work from 14/10/2025 - 24/12/2025?
Work authorisation:

United Kingdom (required)
Work Location: In person