Monkton Elm Garden & Pet Centre is an award-winning family run garden centre that serves as a destination for the local community in the heart of Somerset. We bring our passion for plants and gardening into your indoor and outdoor living spaces in a shopping environment centred on customer service and family values. We are proud to be home to our award- winning Elm Tree restaurant, our successful Farm Shop and our popular Pondside Cafe.
Our Values
Our company values permeate all that we do. First and foremost is
Customer Service
, providing a friendly and exceptional experience for all, bringing people back time and again.
Teamwork
is vital for growth, inclusivity and harmony amongst our colleagues.
Positivity
and
Accountability
reflect in our daily work, how we interact with each other and our approach to change. Ultimately, to succeed in our ambitions, we aim for
Excellence
in all we do
.
About the Role
This role is full time and based in our Pets Department. As a Retail Assistant, working with the Pets Supervisor, you will be responsible for delivering an exceptional customer experience through providing a friendly and approachable service, offering appropriate product knowledge and upselling to meet sales targets.
About You
You will be passionate about pets! Enthusiastic, with a genuine interest in animals, you'll also love helping customers find the right product for their pet. You'll already have a good knowledge of animals, pet foods and accessories, and will be willing to train up and learn more. Your experience within Retail, ordering stock and dealing with suppliers, coupled with your flair for organising events to attract customers, make you the perfect fit for this role.
Role Responsibilities
- Greet customers upon entering the Pets Department, offering advice and product knowledge where needed.
- Offer a positive customer experience through being approachable and friendly to all customers, building relationships with customers to promote customer loyalty
- Answer any questions related to pet care and promote a high standard of pet care ensuring that the welfare of pets is a priority
- Deal with customer complaints and escalate to Management where additional support is required
- Understand sales targets in place and work to achieve daily/weekly/monthly targets and individual/team KPIs
- Offer alternative products to customers where applicable, maximising on sales at all times
- Ensure stock deliveries are put away in a timely manner and stock rotations are completed in line with department needs
- Responsible for ensuring the department is merchandised in line with store standards and every item is priced correctly
- Department cleaning and tidying
- Till work including cash handling for customer payments ensuring correct change is given and card payments are processed correctly
- Understand our EPOS system and data analysis on Vector
- Support the Pets Supervisor and team with events and workshops
- Work collaboratively with colleagues fostering a positive working team environment
- Communicate with the team and management effectively
Experience required
- Experience working in retail, ideally within Pets Retail
- Experience of dealing with customers, with excellent communication skills, and the ability to work well with a team and interact with people at all levels
Other
- Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.
Benefits
Store discount across the Restaurant, Pondside Cafe and Shop
28 days holiday inclusive of bank holidays
Enhanced pay for bank holiday working
One 'giving back' day per year to support either a Charity or local community
Complimentary coffee and cake on your birthday
Company Pension
Westfield Healthcare upon successful completion of probation period
Free uniform
Free on-site parking
Job Types: Full-time, Permanent
Pay: From 24,761.00 per year
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Store discount
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
Retail sales: 2 years (required)
customer service: 2 years (required)
Pet Retail : 1 year (preferred)
Work Location: In person
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