Job Description

Retail Assistant - Superstore, Stafford

Job Type: Part-time, 15 hours per week

Location: Stafford, Staffordshire

Salary: 9,550 actual per annum, 23,875 per annum Full time equivalent

Must be fully flexible over 7 days to include working during our busiest trading days Saturday and/or Sunday up to 15 hours per week

Application deadline: 27 July 2025 however may close earlier if over subscribed

Telephone Interview date: 31 July 2025

Face-to-Face Interview date: 4 August 2025

Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising?

About us

We are Katharine House Hospice, and we're dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.

We value people

- so much so, it's one of our three key values as a charity.

The role

As our Retail Assistant, you'll play a vital role in supporting the whole team, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer and how the shop looks.

Our store environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.

This is a physically demanding position working in a very busy large charity retail superstore, which will include lifting and carrying bags, boxes and items of furniture on a daily basis

What we offer

Annual leave

33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years' service.

Pension scheme

We match contributions up to 7% to a NEST scheme. If you're currently contributing to the NHS pension scheme you can continue to do so.

Death in service benefit

Reassurance should the worst happen. 2 x salary to your family.

Employee assistance programme

Providing support for your wellbeing.

Training and development opportunities

Continuous learning and professional growth.

Occupational sick pay

Support during times of illness.

Healthcare cash benefit plan

Contributory plan to help cover health-related expenses.

Free parking

Skills and experience

We're looking for someone who is professional and approachable and has:

experience or an interest in retail excellent customer service skills a positive 'can do' attitude

Join us and make a difference

If you're passionate about people and want to contribute to a mission that matters, we'd love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.

If you'd like to know more about this role, without commitment, please contact the HR Department on 01785 218257.

How to apply -

To the link below to submit a CV via indeed

Closing date: 27 July 2025, however may close earlier if over subscribed

Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.

Area of Work:

Retail Department

Responsible to:

Store Manager

Mission

"We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them."

Department Objectives

Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.

Role within the Department

To assist the manager in the running of the retail store ensuring its success in meeting all company objectives, in accordance with company policies and procedures.

Function and ResponsibilitiesSpecific ObjectivesAs Sales Assistant you will help us to deliver first class customer service and maintain shop standards. You will ensure consistently high standards in the services we offer and how the shop looks.

This dynamic environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.

The post holder will ensure they comply with Katharine House policies and procedures.

Key Tasks and Responsibilities

Sales Ensuring the highest standards of customer service at all times, reporting any customer complaints to the Line Manager Keeping up to date with special promotions and putting up displays as directed by the Store Manager

Greeting customers who enter the shop

Reporting discrepancies and problems to the Duty Manager of the day

Being responsible for processing cash and card payments

Assisting shoppers to find the goods and products they are looking for

Actively encourage Gift Aid donations, managing the process within the store

Receiving and storing the delivery of stock, this will include items of furniture

Stocking shelves with merchandise

Shop Appearance Maintain a high standard of presentation throughout Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

Stock Actively encourage the public to donate saleable stock Ensure there is adequate flow of stock from the stockroom to the shop floor, and a continual availability of stock on key lines at all times

To sort, grade, steam, and ticket merchandise

This role will demand moving a lot of stock on a daily basis, including heavy items

Administration and Security Ensure all relevant administration/ operational systems are completed on time Undertake banking in accordance with Katharine House procedures ensuring that cash handling and security procedures are adhered to Notify the Line Manager or Area Manager in the event of a suspected theft or dishonesty by any member of staff or volunteer

Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Health and Safety (H&S) Provide a safe environment for staff, volunteers and the public. Comply with Health and Safety in line the organisation's H&S Policy and Procedures, this includes the safe use of equipment, reporting of accidents and incidents and wearing of identified Personal Protective Equipment

Other Tasks and Responsibilities Travel to other organisational premises as and when required, for example to attend training courses or meetings Supporting other Katharine House retail stores on an occasional basis Any other duties as required

Key Competencies and Skills RequirementsQualifications

Essential

None

Desirable

A retail background

Competencies

Essential

Having a friendly and engaging personality Comfortable working with members of the public Should have a confident manner Must be helpful and polite and of smart appearance Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock to include items of furniture You should have a comprehensive understanding of your area of sales Able to work as part of a sales team Be flexible, approachable and available Ability to use a till An understanding of the importance of H&S legislation & a willingness to attend & successfully pass a relevant H&S induction
Desirable

Own adequately insured roadworthy vehicle

General Induction Requirements

To attend an Induction Training Course held at the Hospice.

Post Holder Specific Training Requirements.

To attend any training courses relating to the development of this position.

To attend all statutory training.

To wear all statutory PPE.

Smoking

Katharine House operates a no smoking policy for all premises.

Smoking is not permitted in Katharine House vehicles at any time.

Job Revision

The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.

PERSON SPECIFICATION - Retail Assistant

Qualifications

Good basic Education - Desirable

Experience

Retail Background - Desirable

Flexible approach to work - Essential

Working/volunteering in the charitable sector - Desirable

Skills and attributes

Organisational skills - Desirable

Able to communicate with others - Essential

Able to liaise effectively - Essential

Able to multi task - Essential

Able to work to deadlines - Essential

Self-motivated - Essential

Attention to detail - Essential

Other

Flexible attitude - Essential

Positive attitude - Essential

Team Player - Essential

Good interpersonal skills - Essential

Pride in your work - Essential

Own transport - Desirable

Job Types: Part-time, Permanent

Pay: 9,550.00 per year

Benefits:

Company pension Free parking On-site parking Sick pay
Application question(s):

Do you require sponsorship? Please note we don not offer sponsorship Please kindly notes the dates:
Closing date: 27 July 2025 however may close earlier if over subscribed
Telephone Interview date: 31 July 2025
Face-to-Face Interview date: 4 August 2025

Do you have retail experience? If so, how long?
Work Location: In person

Application deadline: 27/07/2025