Job Description

Retail & Catering Supervisor Position.

Temporary Contract until End of September 2025. Possibility of contract extension beyond that date.

Responsible To

Retail & Catering Managers.

This position is a combined position where an applicant, if successful, could potentially work in 1 or more of our catering and retail outlets.

Hours

Varying shift patterns are available including evenings and weekends.

Primary Objectives

To Supervise and lead the Retail & Catering Team.

To provide the best customer service possible and to serve the customer as fast as possible whilst remaining friendly and polite.

Splashdown Quaywest is now hiring for its 2025 season. Catering Supervisors are team members trained to operate one or more of our catering units, from ice creams to burgers and chips. Team members will be trained in all aspects from customer service to the cooking and prep of food.

Main Duties and Responsibilities:

Supervise and lead the Retail & Catering team. effectively organize the team to Manage the workload efficiently Plan ahead and maintain stock levels and report to the Catering Managers. Open or Close the Units at the beginning or end of the day. Serve customers whilst being friendly and welcoming Listen to the full order and repeat back once taken When cooking follow all training making sure food is fully cooked and prepped the way we have shown you Follow all food hygiene rules in regards to cleaning and general day to day tasks Clean down and fully stock the unit during and at the end of the day Maintain all required records

Operational Responsibilities:

Open & Close the units. Guide the team and efficiently balance the work load. Organise the team including break schedules. Operate tills quickly and efficiently including voids, refunds and staff discounts Changing till and card Machine rolls Make sure correct change is given Follow food hygiene regulations
Retail Supervisors will be trained to operate our beach store in which they will be shown how to use the tills, stock up the shop and keep everything organized and tidy. Applicants will need to be friendly and work well in a team.

Primary Objectives

To Supervise and lead the Retail & Catering Team.

To provide the best customer service possible, whilst maintaining stock and cleanliness levels.

Main Duties and Responsibilities:

Serve customers whilst being friendly and welcoming Listen to the full order and repeat back once taken Follow all food hygiene rules in regards to cleaning and general day to day tasks Be as helpful as possible i.e. packing customers' orders into bags Clean down and fully stock the unit during and at the end of the day

Operational Responsibilities:

Operate tills quickly and efficiently including voids, refunds and staff discounts Changing till and card net rolls Make sure correct change is given Follow food hygiene regulations Maintain stock is filled correctly and safely

Skills Required

Applicants must have good customer service, be friendly and willing to help. Basic food hygiene is Required as well as at least 1 year Supervisory experience.

Training

Supervisors are expected to follow the training and guidance given to them by the management . You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note

Good spoken and written English is a must.

Apply today - we look forward to welcoming you!

Job Type: Temporary
Contract length: 3 months

Pay: Up to 12.64 per hour

Expected hours: 37.5 per week

Benefits:

Company events Employee discount
Schedule:

8 hour shift Day shift Every weekend Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

Devon, TQ4 6LN: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (preferred) Supervising: 1 year (required) Catering: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Food Hygiene Certificate (required)
Work Location: In person