Job Description

Job Overview

Due to exciting retail expansion plans we are currently recruiting for 2 Retail Co-ordinators to join our retail team. If you are a dedicated, hardworking, self-motivated individual, come and join our fantastic retail team.

The first candidate if successful will manage one of our brand new shops due to open in Autumn, the 2nd will provide holiday and sickness cover for all of our 10 shops including our ebay and on line operation, both will manage a team of volunteers, you will relish the challenge of improving profitability as well as ensuring the smooth running of your shop. Engaging with supporters and our local community brings with it a sense of pride and achievement whilst feeling like you are making a real difference. It is important that we point out that you must be able to prioritise a changing workload and be flexible to meet the demands of the business and nature of the role.

Duties

To maximise the sales and gift aid income for Pendleside Hospice charity shops by providing effective management

To ensure that the retail division delivers excellent customer service

To implement all shop developments which would enhance profitability and customer experience

Day to day management , leadership and support of shop activities and volunteers

To work with the shop team effectively managing sourcing, pricing, merchandising and display of donated goods to achieve sales targets

Build effective working relationships with colleagues and volunteers

Able to cover where needed across the retail division

Arrange regular team meetings to ensure effective communications

To recruit and retain numbers of volunteers to ensure the shop can open and operate to agreed standards

To train, develop and motivate volunteers in accordance with Retail Policies, best practice and regulatory requirement

To work with the Retail Team Leader to plan and implement internal and external sales/promotions/campaigns and to raise the profile of the shop in the local area

Support the Retail Team Leader in implementing Health & Safety and policies and procedures for the shops

To effectively communicate with staff and volunteers to ensure they are fully engaged with Retail objectives, vision, and values and positively promote the hospice

Assist the Retail Team Leader in projects within the retail division

Assist on line Retail Team Leader in gathering content for social media

To act as a key-holder and be available to attend in an emergency situation

To attend meetings and training courses as required

Any other duties as requested by line management

Experience

A proven track record in retail or customer service management roles is essential. Flexibility will also be essential, as will the ability to apply your skills with positivity and enthusiasm; you will have the communication and interpersonal skills that enable you to thrive in a friendly working environment.

If you are ready to take on this exciting opportunity as a Retail Coordinator, we encourage you to apply today!

Job Type: Part-time

Pay: 16,217.00 per year

Expected hours: 25 per week

Work Location: In person

Application deadline: 15/08/2025
Reference ID: Retail Coordinator