Job Description

Overview

We are seeking an experienced and dynamic

Department Manager

to lead and oversee daily operations within our retail environment. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in management and team supervision. This role offers an opportunity to drive sales, optimise merchandising strategies, and foster a positive team culture. Multilingual or bilingual abilities are highly desirable to enhance customer engagement and team communication. The Department Manager will be responsible for ensuring operational excellence, maintaining high standards of customer service, and supporting organisational objectives.

Responsibilities

Lead, motivate, and supervise the department team to achieve sales targets and operational goals. Manage day-to-day store operations, including stock management, merchandising, and visual presentation. Develop and implement sales strategies to maximise revenue growth whilst maintaining excellent customer service standards. Oversee staff scheduling, training programmes, and performance appraisals to ensure a high-performing team. Maintain effective communication with staff and management to ensure smooth operational flow. Monitor inventory levels, coordinate stock replenishment, and ensure accurate stock control procedures are followed. Organise promotional activities and merchandising displays to attract customers and increase sales. Uphold organisational policies, health & safety standards, and compliance regulations at all times. Handle customer enquiries and resolve issues promptly with professionalism and courtesy. Analyse sales data and prepare reports to inform strategic decision-making.

Requirements

Proven management experience within retail or sales environments, with a focus on team supervision. Strong leadership skills with the ability to inspire and manage diverse teams effectively. Excellent organisational skills with keen attention to detail in merchandising and administrative tasks. Effective communication skills; bilingual or multilingual abilities are advantageous for engaging a diverse clientele. Demonstrated ability in sales management, with a track record of meeting or exceeding targets. Experience in supervising staff schedules, training programmes, and performance evaluations. Proficiency in organisational tools such as POS systems, inventory management software, and MS Office Suite. Strong time management skills with the ability to prioritise tasks efficiently under pressure. Exceptional phone etiquette and interpersonal skills for dealing with customers and staff alike. This role is ideal for a proactive leader eager to contribute significantly to our organisation's success while fostering a positive working environment.
Job Type: Full-time

Pay: 30,420.00-44,000.00 per year

Benefits:

Additional leave Company pension Employee discount Free parking Sick pay
Work Location: In person