Job Description

Retail Driver

Job Type: Part-time, 15 hours per week

Location: Staffordshire

Salary: 9,645.60 actual per annum, 24,114.00 per annum Full time equivalent

Must be fully flexible Monday to Friday and may include working on a Saturday or Sunday for events

Application deadline: 30 September 2025 however may close earlier if over subscribed

Telephone Interview date: 7 October 2025

Face-to-Face Interview date: 13 October 2025

Are you a highly motivated, dynamic, individual who can work on their own initiative? We need a driver to support our shops transporting goods and furniture in the most efficient manner.

About us

We are Katharine House Hospice, and we're dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.

We value people

- so much so, it's one of our three key values as a charity.

The role

As our Retail Driver, you'll play a vital role in supporting the whole team, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer being the face of our charity with the public.

The post holder will be a member of the driver team required to provide an efficient and reliable furniture/stock delivery/collection and transfer service to all retail outlets, the Hospice, Priestly Court and donors/customers in accordance with Katharine House and its associated partners policies and procedures.

This is a physically demanding position working across busy charity retail superstores, which will include lifting and carrying bags, boxes and items of furniture on a daily basis

What we offer

Annual leave

33 days per annum, which includes bank holidays (pro rata for part time), increasing after 5 and 10 years' service.

Pension scheme

We match contributions up to 7% to a NEST scheme. If you're currently contributing to the NHS pension scheme you can continue to do so.

Death in service benefit

Reassurance should the worst happen. 2 x salary to your family.

Employee assistance programme

Providing support for your wellbeing.

Training and development opportunities

Continuous learning and professional growth.

Occupational sick pay

Support during times of illness.

Healthcare cash benefit plan

Contributory plan to help cover health-related expenses.

Free parking

Skills and experience

We're looking for someone who is professional and approachable and has:

experience or an interest in retail/logistics excellent customer service skills
a positive 'can do' attitude

the ability to multi-task

good geographical knowledge of work area

over 25 years old with full driving licence (no more than 6 points)

Join us and make a difference

If you're passionate about people and want to contribute to a mission that matters, we'd love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.

If you'd like to know more about this role, without commitment, please contact the HR Department on 01785 218257.

How to apply -

To the link below to submit a CV via indeed

Closing date: 30 September 2025, however may close earlier if over subscribed

Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.

Retail Driver

Mission

"We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them."

Purpose and impact

Katharine House Hospice provides all its services free of charge to patients and their families and in order to do this, funds need to be raised. The Retail Department plays a key role in support of this by the income it raises through the sale of donated items and other merchandising.

Part of the team

The post holder will be a member of the driver team required to provide an efficient and reliable furniture/stock delivery/collection and transfer service to all retail outlets, the Hospice, Priestly Court and donors/customers in accordance with Katharine House and its associated partners policies and procedures.

Core Responsibilities

Key Area

Responsibilities & Outputs

Overall

Objectives

The transport system operates in the most efficient and cost-effective way.

The highest standards of professional and courteous customer service at all times.

Company policies and procedures are adhered to.

Key Specific

Tasks and

Responsibilities

Ensure vehicles are roadworthy/clean and faults are promptly reported

Ensure efficient and timely collection/delivery of goods as required in the daily work schedule

Work as a team with co-driver and wider team as required

Maintain safe working standards

Maximise gift aiding of donated goods ensuring compliance to procedure

Encourage members of the public to support shops by donating goods to sell

Ensure customer/staff complaints/comments are promptly reported

Maintain regular contact with Shop Base/Transport Office

Appearance

Maintain a good standard of visual presentation. Wear Katharine House uniform as required.

Health and Safety/Security

Comply with current H&S Legislation and Katharine House H&S Policy and Procedures

Observe safe driving standards/wearing of seatbelts and correct use of equipment

Promptly report accidents/incidents

Wear Personal Protective Equipment at all required times

Ensure vehicles are clean inside and out and maintenance and H&S issues are promptly reported

Adhere to driver policy guidelines

Ensure vehicles are secure whenever left unattended

Administration

Ensure all administration tasks requested by Line Management are completed on time

Other Tasks and Responsibilities

Attend training courses as required

Undertake any reasonable requests in the interests of the continued success of Katharine House Retail

Do nothing to bring the name of Katharine House Hospice into disrepute

Develop and maintain geographical knowledge of Staffordshire

Transfer stock and furniture to different stores/designated locations

Undertake House Clearances

Qualifications/Experience

Driving licence with no more than 6 points

Experience in at least one of the following areas essential: retail, wholesale, warehousing

Available to work flexible hours to meet the demands of the business

Physical ability to regularly lift heavy goods, such as heavy furniture, with assistance.

Competency Profile & Scorecard

Aspect

Willingness to

Travel to our other local sites to support managers and employees and our infrastructure

Need to have

Full UK driving licence

Flexible approach to work and ability to meet changing demands and prioritise workloads

Experience of working with volunteers (desirable)

Experience in at least one of the following (Retail, Warehouse, Wholesale or Logistics)

Professional and approachable

Ability to multi-task

Excellent interpersonal and communication skills

Strong commitment to customer service

Good geographical knowledge of work area (desirable)

Health and Safety Regulations

Understanding of the work of Katharine House Hospice

'Can do' positive and helpful attitude

Availability over 7 days

Awareness of health and safety practical

Awareness of confidentiality

Respect for staff, volunteers and customers

Commitment to personal development

Commitment to equal opportunities

Sense of humour

Need to demonstrate

Collaborative

Attention to detail

Integrity

Challenge

Problem solver

Results focused

Able to complete paperwork

Continuously curious

Keep it simple

Positivity in the face of adversity

Professionalism & self-awareness

Adaptability & flexibility

Ownership and accountability

Team Player

Customer facing service skills

Ability to regularly lift heavy items of furniture

Job Types: Part-time, Permanent

Pay: 9,645.60 per year

Expected hours: 15 per week

Work Location: In person