Job Description

Location: Watford High Street

Employment Type: Full-Time

Salary: 28k to 31k

Working Hours: 40 hours per week, including weekends and public holidays

About the Role:

We are seeking an experienced, hands-on

Duty Manager

to lead the day-to-day operations of our high street convenience store. The store caters to a wide customer base and offers a comprehensive range of

ambient, fresh, and frozen food products

. This is a dynamic role suited for a motivated individual with a passion for retail, customer service, and team leadership.

Key Responsibilities:

Operational Leadership

Oversee daily store operations, ensuring the store is clean, well-stocked, and compliant with health and safety regulations. Operational areas include: Replenishment of ambient, frozen and fresh goods Preparation and cooking of hot food Tilling and cash processes Receiving goods-in Date checks, reductions and waste management Cleaning Ensure efficient stock management including deliveries, storage, rotation, and loss prevention. Maintain availability and attractive presentation across ambient, fresh, and frozen categories. Implement promotional activity and visual merchandising strategies to drive sales. Open and close the store as a key holder

Team Management

Lead, train, and develop a team of store colleagues, fostering a positive and productive working environment. Schedule and monitor staff rotas to ensure optimal coverage. Conduct regular performance reviews, feedback sessions, and handle any disciplinary actions professionally.

Customer Service Excellence

Deliver outstanding customer service by ensuring a friendly, helpful, and knowledgeable store team. Manage customer queries and complaints promptly and effectively. Build relationships with the customers and local community to enhance store reputation and engagement.

Sales & Financial Accountability

Meet or exceed store targets in sales, profitability, and KPIs (e.g., waste reduction, shrinkage, availability). Monitor and manage budget controls including wages, utilities, and other operating costs. Accurately report financial and operational metrics to head office as required.

Skills and Qualifications:

Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced, dynamic retail environment. Strong organisational and problem-solving abilities. Flexibility to work varied shifts including weekends.

Key Attributes:

A drive and passion to deliver Ability to multitask and work in a fast-paced environment Proactive and hands-on approach High attention to detail Strong problem-solving and decision-making abilities Customer-focused mindset Team-oriented with strong people development skills

What We Offer

Competitive salary package. Opportunity to lead a critical area of the business and drive meaningful improvement. A collaborative and supportive working environment. Career development and progression within a growing organisation.

Benefits

30 days holiday per year Your birthday off every year Discretionary annual bonus for all Holiday buy back - purchase additional holiday days (after a qualifying period) Quarterly colleague social events High street discount scheme Structured training plans

Ready to Lead?

If you thrive in a fast-paced retail environment and are passionate about food, people, and performance, apply today to become part of our growing team.

APPLY with full CV and covering letter to

Watford.recruitment@wingyip.com

. A short video of yourself explaining why you would like to work at Wing Yip would be beneficial.

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Work Location: In person