Job Description

We're looking for a friendly, proactive student to join our team as Retail Assistant in the SU Shop at The Richmond Building. Working closely with the Merch team, you'll help deliver great customer service, support day-to-day shop operations, assist with merchandising and online orders, and get involved in key campus events like Graduation and Welcome Week.



This is a great opportunity to build experience in a fun, fast-paced retail environment while working with a supportive team. Retail or customer service experience is helpful but not essential - full training will be provided.



This role also offers the exciting opportunity to gain experience across other Students' Union enterprise teams, including lettings and more, giving you a broader insight into SU services and valuable skills for your future.



If you enjoy working with people, are a strong team player, and want to get more involved with your Students' Union, we'd love to hear from you!

What's the job?

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Role

: Retail & Enterprise Assistant

Hours

: Various (typically between 9am- 5pm weekdays with some occasional weekends/evenings to cover events), zero-hours contract

Salary

: 12.60 OR 13.10 Supervisor rate per hour plus holiday pay

Contract

: Fixed term until Summer 26

Closing date

: 5th August 25

Who are we?

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Part business, part charity, part membership body - Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.

What will you bring?

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You may have some experience in customer service, retail, or hospitality, or simply a strong interest in helping people and creating a positive shopping experience. You're confident speaking with customers, enjoy working as part of a team, and can stay positive and focused during busy periods. You're comfortable handling transactions, answering customer questions, and helping to keep the shop clean, tidy, and well-stocked. You're a good communicator, quick to pick things up, and able to manage different tasks at once in a fast-paced environment.

Why apply?

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Because you're excited to make a difference!



We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days' holiday. We're committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you'll gain fantastic experience, and room to develop and advance your career



We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. We also won a Third Sector Excellence Award at the 2018 Investors in People Awards. No wonder 87% of our employees would recommend Bristol SU as a great place to work!

Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.

Bristol SU strives to have an inclusive culture and an environment for all, underpinned by respect and compassion, where everyone feels welcomed, included, supported, valued and safe. Bristol SU recognises that candidates from some backgrounds/ identities may face additional barriers throughout their careers and when applying for new roles across the sector. We are committed to taking positive action to expand the diversity of our staff team by offering two guaranteed interview schemes - a scheme for people of colour and a scheme for disabled people.

Be yourself, be proud of the work you do and build a career in a place that knows different is good.

Key dates

Closing Date: 5th August 25

Please download our Applicant pack for more information before submitting your application.



For general enquiries, please contact us at bristolsu-people@bristol.ac.uk.

Click here to apply

JOB NUMBER

EXTERNAL00398

CONTRACT TYPE/WORK PATTERNPOSTING END DATE

05 Aug 2025

FACULTY/DIVISIONSALARY

12.60 OR 13.10 Supervisor rate per hour plus holiday pay