Job Description

Retail & Hospitality Management Programme - Build Your Career in Food & People

Location:

St Andrews

Starting Salary:

12 - 13 per hour, plus staff discounts and pension contributions, with progression to 15 - 16 per hour as you develop through the programme.

Job Type:

Full Time (includes days, evenings, and alternate weekends)

About Us

We're more than just a retail operation. We're a community hub, serving authentic gelato and sorbet experiences to a diverse customer base. Our team values genuine conversation, cultural curiosity, and meaningful service.

We're looking for future leaders to join our Retail & Hospitality Management Programme. This programme is designed to take you from hands-on team support to Retail Management and beyond, with full training and support along the way.

Who You Are

You enjoy welcoming customers and sharing knowledge about the products you serve. You see food and hospitality as a long-term career path. You thrive in diverse, multicultural environments. You're eager to learn how to motivate and lead a team. You take pride in operational standards, cleanliness, and food safety. You are organised, reliable, and driven to grow professionally and personally.

What You'll Bring

A genuine passion for people, food, and hospitality. Customer service experience in retail, food, or hospitality (preferred). Eagerness to develop your leadership skills. Flexibility to work evenings and weekends. Reliability, enthusiasm, and a commitment to high standards.

Your Development Journey

Stage 1: Everyday Service

Learn front-of-house operations. Build customer service fundamentals. Master product preparation and serving standards. Manage queues effectively.

Stage 2: Day-to-Day Logistics

Understand operational foundations for smooth service. Learn stock systems and replenishment processes. Maintain cleaning procedures and hygiene standards.

Stage 3: Supervisory Operations

Organise and lead a team on shift. Troubleshoot operational and team issues. Prioritise tasks for efficiency. Complete store closing procedures.

Stage 4: Leading a Day

Open the store and prepare for trade. Organise the team and delegate effectively. Create and allocate tasks. Analyse team performance and provide feedback. Learn the basics of people management. Understand rota management and cashing-up procedures.

Stage 5: Leading a Week

Plan and forecast operational needs. Manage rota schedules in advance. Order stock and communicate with suppliers.

Stage 6: Managing Your Team

Develop people management and coaching skills. Analyse team performance to drive improvement. Set learning and development goals for yourself and others.

Why Join Us?

A structured training and development programme towards management. Real opportunities for career progression in a growing business. A supportive management team and inclusive culture. Staff discounts on products. Company pension contributions. The chance to serve a diverse community with pride.

Apply Now

If you're ready to build your career in hospitality, food, and people leadership - and want to learn while making a real impact - we'd like to hear from you.

Help us build a culture where service is always personal.

Job Types: Full-time, Part-time, Permanent

Expected hours: 40 - 42.5 per week

Benefits:

Company pension Discounted or free food Employee discount Store discount
Application question(s):

Where would you be travelling from and how would you be travelling? Do you have restrictions on the time of day you work and/or the day of the week? Please let us know your availability for a video interview in the upcoming weeks. Please provide the best number to contact you on.
Work Location: In person