Job Description

Lovisa is fast-fashion Retail



Lovisa is global, and its growth is infectiously energetic



See us at careers.lovisa.com

This is a hybrid role - home-based with a fortnightly presence in Soho, London

Stand-alone role

The

Human Resources Manager

(internal title People and Talent Operations Manager) is responsible for overseeing and managing the day-to-day HR Operations, ensuring compliance with employment laws, and driving initiatives that support a positive and high-performing work environment. This role involves providing guidance on HR policies, employee relations, compliance, and operational efficiencies while enhancing the overall employee experience across both Retail and Support Centre teams.

Key Responsibilities

HR Operations & Compliance

Provide leadership and support on HR policies, procedures, and best practices. Ensure compliance with employment legislation in all operational regions. Oversee HR administration, including contracts, onboarding, offboarding, and reporting. Manage HR systems and maintain accurate employee records. Develop and implement strategies to improve operational efficiencies within the HR function.

Employee Relations & Performance Management

Act as a trusted advisor to managers and employees on HR-related issues. Manage and resolve employee relations matters, including conducting investigations and preparing reports. Maintain accurate records of employee relations cases, grievances, and outcomes. Partner with leaders to proactively address performance concerns and provide coaching on performance improvement strategies.

Talent Management & Workforce Planning

Support business leaders in workforce planning and organizational structure decisions. Lead and execute key HR projects, including engagement and retention initiatives. Partner with international leaders to align HR practices with business strategy. Manage immigration and international relocation processes, working with consultants as required.

Training & Development

Provide coaching and support to managers and team members on HR-related matters. Assist in the design and implementation of talent development programs when required.

Culture & Engagement

Champion company culture and values to foster a positive work environment. Lead employee engagement initiatives and support HR-related events. Partner with key stakeholders to develop and implement diversity, equity, and inclusion programs.

Skills, Knowledge, and Qualifications

Typically 5+ years of experience

in a HR Management or HR Operations role. Bachelor's degree or diploma in

Human Resources, Business, or Employment Law

. CIPD qualifications would be an advantage. Strong knowledge of

employment laws.

Experience managing

employee relations cases and investigations

. Experience managing ACAS. Ability to

analyze HR data

, identify trends, and develop strategic plans. Strong

problem-solving, negotiation, and conflict resolution

skills. Experience using

HR systems

and handling HR administration processes. Excellent

organizational and time management

skills to balance multiple priorities. Strong

communication and interpersonal

skills, both written and verbal. High attention to detail and ability to maintain confidentiality.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.