Job Description

Job Title: Retail Manager - Ashby

About Us:

Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.



We couldn't do what we do without the generosity of our donors, the dedication of our volunteers, and the loyal support of our wonderful customers. Our shops play a vital role in raising the funds needed to support our mission, and we're looking for an enthusiastic and motivated Retail Manager to join our team and help make a real difference.

Job Summary:

We are seeking an experienced and dynamic Retail Manager to oversee the day-to-day operations of our Ashby shop. The successful candidate will be responsible for managing all aspects of the shop, including leading a team of volunteers and staff, overseeing stock management, sales, and customer service, and achieving sales targets to maximise income for the charity.

Key Responsibilities:

Staff & Volunteer Management:

Lead, inspire, and manage a team of volunteers and staff to ensure smooth shop operations. Provide training, motivation, and support to ensure high customer service and engagement levels.

Stock & Inventory Management:

Oversee the receipt, sorting, pricing, and display of donated items. Ensure that stock is rotated and displayed attractively to maximize sales.

Sales & Targets:

Achieve sales targets, monitor performance, and implement strategies to drive sales. Handle cash, tills, and bank deposits following charity procedures.

Customer Service:

Provide excellent customer service to all shoppers, ensuring they have a positive shopping experience. Deal with customer inquiries and complaints professionally and courteously.

Health & Safety & Compliance:

Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.

Key Skills & Experience:

Previous experience in retail management or a similar role. Experience in volunteer management is highly desirable. Strong customer service skills with the ability to engage with a diverse group of people. Ability to work towards and achieve financial targets. Organisational and time-management skills with attention to detail. Knowledge of retail stock management and visual merchandising. A positive attitude and enthusiasm for working in a charity environment. Ability to be flexible and adapt to the changing needs of Charity retail Excellent communication skills Confident in delegating responsibilities and helping team members and volunteers grow through guidance and coaching.

How to Apply:

If you are a motivated and customer-focused individual who is looking to make a real difference, we would love to hear from you. Please send your CV/Application form with a cover letter outlining your experience and suitability for the role.

Hours : 37.5, including alternate Saturdays/Sundays and bank holidays 9am - 4.30pm with a 30 minute paid break

Salary: 24,969.97 per annum 12.77 per hour

Contract: Permanent

Closing Date:

10/11/2025

Interview Date:

TBC




Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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How to Apply

Please return the completed forms by email to

jobs@ageukleics.org.uk

If you do need to send hard copies please mark the envelope

Private & Confidential

, and post it to:

Human Resources,

Age UK Leicester Shire & Rutland,

Lansdowne House,

113 Princess Rd East,

Leicester,

LE1 7LA