Job Description

Job description

We are a well-established financial institution seeking an experienced and highly capable

Banking Hub Manager

to join our team in

Cowdenbeath

. This is a demanding role suited for professionals with a

strong background in banking or post office operations

, capable of handling high-pressure environments, complex transactions, and managerial responsibilities.

As a

Banking Hub Manager

, you will play a crucial role in the efficient day-to-day operations of our

Banking Hub

, ensuring

exceptional service delivery

while maintaining compliance with financial regulations and operational protocols. You will oversee customer interactions, manage financial transactions, and take responsibility for ensuring high service standards,

operational efficiency

, and security within the hub.

This position requires

proven experience in banking, financial services, or post office operations

. Candidates without prior banking or post office experience will not be considered.

Key Responsibilities:

Manage and oversee daily banking hub operations

, ensuring strict compliance with financial policies and security protocols.

Assist and supervise

customers with

banking transactions

, including deposits, withdrawals, transfers, and cheque processing.

Monitor cash flow and reconciliation

, ensuring accurate cash handling and compliance with anti-fraud measures.

Lead customer service excellence

, handling complex queries, resolving disputes, and ensuring a seamless customer experience.

Ensure compliance with financial regulations

and organisational policies to mitigate risks.

Coordinate and liaise with Management

, financial institutions, and auditors to maintain operational efficiency.

Train and guide junior staff

ensuring they adhere to service standards and regulatory requirements.

Identify operational inefficiencies

and implement solutions to improve hub performance.

Handle and report incidents

, including security breaches, suspicious transactions, or operational disruptions.

Maintain high levels of confidentiality

and integrity when handling customer information.
Requirements:
?

Mandatory:

Previous experience in banking, post office operations, or financial services

(minimum

2 years

).
?

Exceptional cash-handling skills

with a track record of accuracy in financial transactions.
?

Strong leadership and managerial abilities

to oversee hub operations and guide junior team members.
?

Advanced customer service and problem-solving skills

, capable of handling difficult queries and complex banking processes.
?

Knowledge of financial regulations and compliance standards

.
?

High attention to detail and ability to work under pressure

in a fast-paced, high-transaction environment.
?

Proficiency in banking software and digital transaction systems

.
?

Flexibility to adapt to changing business needs, including working extended hours when required

.

What We Offer:

Competitive salary based on experience

.

A challenging yet rewarding role

within a well-established financial institution.

Opportunity for career progression

and professional development.

A dynamic and fast-paced work environment

.
Please submit your CV and a cover letter outlining your relevant banking experience. We look forward to hearing from candidates who are passionate about providing excellent customer service in a banking environment.

Job Type: Full-time

Pay: 38,000.00-43,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Retail Manager (Banking Hub)