Job Description

Biddenden Vineyards is a family owned and run business in the Heart of the Garden of England, established in 1969, we are Kent's original vineyard, working at the heart of the county, producing award-winning wines, ciders and juices.

As we continue to grow, we are looking for a dynamic Retail Manager and Marketing Co-ordinator to join our team and help build on our continual success.

Job Overview

Reporting to the General manager, the Retail Manager and Marketing Co-ordinator will play a leading role in all the operations involved in the retail side of our business whilst helping to co-ordinate our marketing efforts. The ideal candidate will have a passion for wines, ciders and juices and all things Kent, with excellent communication skills, a creative mindset and the ability to manage the retail team, delivering and reporting to the General Manager on our retail objectives. We are looking for someone who is hands on and a natural brand ambassador who will ensure all our customers and guests get the best experience.

Key responsibilities

Retail

Lead and manage the retail focused team, shop staff, tour guides and event staff.

Ensure the retail team convey the right brand story and message to our customers

Oversee day to day retail operations including ensuring the best customer experience at the tasting room.

Train and supervise retail staff, providing guidance and knowledge of customer service

Manage stock levels and assist with ordering and restocking of products throughout the seasonal changes.

Work closely with the manager of ECom to ensure promotional plan is in line with our ecommerce objectives.

Help facilitate online orders as well as in person sales.

Manage and organise the retail space so that it reflects the brands values, always looking for the next opportunity.

Marketing

Marketing co-ordination; Sharing information with marketing team and assisting with the development and execution of marketing strategy and campaigns to promote Biddenden Vineyards as a destination and online shop space.

Organise promotional events and vineyards tours to enhance customer engagement.

Enhance customer loyalty, experience and retention.

Role requirements

Strong leadership

Ability to report and deliver

Proactive individual with attention to detail, continuously looking for opportunities and improvements

Hands on approach

Being accountable and maximising the profitability of our retail business

This is a 5 in 7 day working position. With Saturdays being a requirement within peak season. Evening work may also be required.

Applicants must be over 18 with a full driving license and own transport due to rural location.

You will be required to attend off site events

If this sounds the role for you, we'd love to hear from you. Please give us a call on 01580 291726 or email a current CV and covering letter to admin@biddendenvineyards.co.uk hand delivered CV's are more than welcome!

Job Types: Full-time, Permanent

Pay: From 24,420.00 per year

Work Location: In person