Job Description

Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Retail Manager to join our team. The role is permanent full time and You'll be working 36 hours per week.
The Benefits
- Salary from 25,593, depending on skills & experience
- 25 days holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for someone who has experience of managing a retail outlet, preferably within a visitor attraction and/or a charity environment and looking for a new challenge whilst working at Osborne.
As Retail Manager, you will be responsible for managing the retail business through a team of visitor assistant staff to deliver c.750,000 retail income p.a.
Monitor and achieve agreed retail targets and manage relevant retail expenditure budgets. Oversee the planning and management of all retail activity on site, in all permanent and pop-up locations as required.
You will also take on duty management responsibilities as required, including out of
Hours and support retail management in your territory including training.
To be considered as a Retail Manager, you'll need:
Experience in generating profit by meeting revenue targets and controlling costs.
To be familiar with principles of visual merchandising, inventory managements and retail operations.
Be committed to the vision and the values of our charity.
Interviews will be held in the week commencing 6th October 2025 - at Osborne.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Victoria Stone, Osborne Manager, at Victoria.stone@english-heritage.org.uk
No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Closing date: 04/10/2025 23:59:59
You will need to refer to the following documents when completing your application.

Skills Required