Job Description

Retail Manager

Farm Shop Goodies - South Norfolk

Salary:

33,000-35,000 per year

Hours:

40 hours per week (weekend availability essential)

Farm Shop Goodies is a well-loved independent farm shop in South Norfolk, known for quality local produce, friendly service, and a welcoming atmosphere. We are now seeking an experienced and motivated Retail Manager to lead our shop floor team and help drive the business forward.

This is a hands-on leadership role ideal for someone passionate about retail, customer service, and maintaining high standards in a busy farm shop environment.

The Role

As Retail Manager, you will be responsible for the day-to-day operation of the shop floor, ensuring excellent customer service, strong sales performance, and consistently high standards. You will lead by example and work closely with the Managing Director to support the wider business.

Key Responsibilities

Oversee the daily running of the shop floor to ensure excellent presentation and service Lead, train, and motivate the retail team Ensure shelves, counters, and displays are fully stocked, clean, and well presented Manage staff rotas, staffing levels, and labour costs Monitor stock levels, place orders, liaise with suppliers, and minimise waste Ensure compliance with UK retail legislation, food safety, health & safety, and trading standards Handle customer enquiries, feedback, and complaints professionally Maintain accurate records for stock, wastage, staff timekeeping, and incidents Ensure pricing and promotional materials are accurate and up to date Carry out regular floor walks and team briefings Support stocktakes, deliveries, and product launches Manage merchandising, shop layout, and product displays to maximise visual impact and sales, including planning and delivering seasonal and promotional displays
About You

Previous experience in a retail management role preferably a Farm Shop/ Food hall Strong customer service skills with a friendly, professional manner Commercially aware and results driven Highly organised with strong attention to detail Confident leading and motivating a team Comfortable using till systems , Microsoft office and Epos Systems Calm, approachable, and reliable
Practical Requirements

40 hours per week with weekend availability essential Willingness to work early mornings and occasional late finishes
What We Offer

Salary of 33,000-35,000, depending on experience A key leadership role in a growing Family business A supportive, hands-on working environment Rewards and recognition for strong performance Staff discount Company pension The opportunity to make a real impact on the customer experience and team culture
To apply:
Please send your CV and a short covering note explaining why you would be a great fit for Farm Shop Goodies.

We look forward to hearing from you.

Job Type: Full-time

Pay: 33,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person