Job Description

Purpose of the Job

To ensure the smooth daily operation of the shop in compliance with Branch & Society policies To achieve sales and profit targets by maximizing sales and controlling direct shop expenses To recruit and train a motivated team of staff and volunteers To promote the work of the RSPCA

Principal Accountabilities

Manage the performance of retail staff and volunteers, doing regular 1-2-1's and performance manage where needed To meet the agreed sales and fundraising targets and ensure that direct costs are kept to a minimum Maximise Gift Aid income from donated goods Ensure trading hours are strictly adhered to Assume overall responsibility for the shop premises including key holding Recruit, train manage and support staff and volunteers and adhere to the agreed Branch standards and policies and any relevant legislation which you have received training on Complete annual appraisals including the setting of targets for shop staff within the agreed timescales and conduct one-to-one review meetings with staff Ensure that the level on volunteers is sufficient to operative effectively a charity shop operation Ensure that appropriate HR policies and procedures are adhered to in compliance with Branch employment policies and procedures, seeking guidance from the Retail Operations Manager and senior management as required Ensure all relevant administration is completed within the agreed timescales Be pro-active in the generation of donated stock, managing stock, collection efficiency and in accordance with Branch & Society guidelines Process donated stock to the agreed standards and timescales Ensure highest level of resale value for all donated stock Ensure all financial management, cash handling, daily banking and security procedures are followed Minimise stock loss Manage the sales and administration of any bought-in (i.e. new) goods Ensure that the store and window presentation standards are met including the rotation of goods, window displays and promotional activities Ensure the appropriate standards of cleanliness are met and maintained throughout the shop including the sales floor, stock processing area, offices and communal areas Actively promote all Branch and Society initiatives and campaigns to promote awareness of the charity Ensure high levels of customer service are maintained Build and develop positive internal and external relationships to ensure maximum income for the charity Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media) Ensure compliance with the Branch's Health & Safety policy (including fire safety, risk assessments and security procedures). You should also ensure compliance with any relevant legislation which you have received training on. To attend management meetings and training courses as requested To accept responsibility for the management of all aspects of the store including management of any staff and volunteers, stock management, merchandising and financial procedures To carry out such other tasks as directed by the Retail Operations Manager

Skills and Experience

Good general level of education, at least to GCSE standard or equivalent Comprehensive retail management experience Proven line management experience Experience of managing budgets and accounts Experience of handling difficult people management issues Experience of cash handling and financial management procedures (including completion of sales records) Excellent communication skills both written & oral Computer literate Ability to motivate and influence others Ability to prioritise workload, balancing competing demands Ability to meet tight deadlines Have knowledge of health and safety legislation due to having been on training courses. Sympathy with the RSPCA's aims and policies A proven leader with drive and enthusiasm Calm under pressure Resilient in the face of setbacks Ability to relate well to people from all backgrounds Honest, trustworthy and reliable Willing and able to work longer than the contracted hours when the job demands Must be able to cover our Retail network working at other charity shops when required often with changes at short notice
Job Type: Full-time

Pay: 22,350.00-23,350.00 per year

Work Location: In person