Job Description

To provide support to the Retail Operations Manager and Senior Retail Operations & Risk Manager to ensure the department works effectively to drive profit, improve efficiencies & reduce workload in stores and head office; continually striving to improve communication & cohesive working across the business. Be able undertake a variety of projects to support the retail department and quickly assess the effects of changing circumstances and how to effectively manage this change. Help to develop strategies that influence stores/other departments with minimal effect, but maximum output. To have the ability to work independently and process ideas and roll out updates for the benefit of the company.

Key Responsibilities

Role Specific o To manage general telephone enquiries & Retail Op's inbox for information/advice requests from stores o Daily monitoring of the store alarms o Omnichannel reporting o Administration of the Retail Stores database o Assist with the creation and publishing of store/head office communications within given timescales o Travel requests for stores and managing the costs within set budgets o Collate the reporting of all store incentives and the payment of prizes in line with operational procedure o Assist the process and budget management of store stationery orders o Contribute to projects that drive profit, improve efficiencies or reduce workload in store o Contribute to the opening/closing of stores by organising travel/accommodation for the opening team and ordering consumables for store set up. Support on opening set up o To communicate regularly with all head office departments and store and manage them appropriately; dealing with matters as they may arise in a professional, efficient and thorough manner o To assist in the organization of area meetings Additional role specific that you may be responsible for o Any other duties that maybe required Additional Responsibilities Contributing to a safe working environment o Contribute to a safe working environment by being aware of, and adhering to, legislative and health and safety requirements of the workplace. Accountability o Uphold OFFICE's reputation by being a great ambassador for the brand o Bring ideas to management on how ongoing improvements can be achieved Development of self and others o Take ownership for own development and participate in a coaching and feedback culture o Achieve agreed company objectives; attend training sessions, team meetings as requested

Qualifications and Experience

o Understanding of store operational procedures o Working knowledge of Microsoft Office o Good numeracy and literacy skills

Competencies

o Ability to think for themselves and use initiative o Excellent organisational skills o Ability to work under pressure and meet challenging deadlines o Excellent interpersonal and communication skills o Must possess a positive and enthusiastic attitude