We are seeking a dedicated and experienced Retail Operations Manager (ROM) to oversee the daily operations of multiple retail stores. The ideal candidate will possess strong organisational skills and a proven track record in team management, sales management, and administrative duties. As a Retail Operations Manager, you will play a crucial role in ensuring that our stores run smoothly, meets sales targets, and provides exceptional customer service.
The Company
The Company was established in 1896 and operates three successful high street stores, located in Eton, Chiswick and Harrow on the Hill. We are one of the Country's leading school uniform retailers working with prominent schools, such as Eton College and Harrow School. Our Company is going through a period of expansion and has recently been awarded with numerous new school uniform provider contracts for 2025.
The Role
The company is an incredibly dynamic and fast-paced place to work. It is, also, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.
We are looking to appoint an experienced ROM. The role involves supporting day to day our stores and central operations to develop the required systems and processes for our company to operate effectively and expand. The ROM would need to be hands-on, supportive of the Directors of the company, and possess a deep understanding of retail, logistics, stock management and web fulfillment. During the period June to early September the role would be predominantly based in Harrow delivering high levels of personal service to our discerning customers through this peak trading period.
Responsibilities
Oversee daily retail operations to ensure efficiency and effectiveness.
Manage and lead a team of sales managers associates, providing guidance and support to enhance performance.
Develop and implement operational policies and procedures to improve store performance.
Develop and maintain relationships with our stakeholders, including our client schools and suppliers.
Oversee inventory management, including stock levels, stock storage, ordering, and loss prevention strategies.
Analyse sales data to identify trends and opportunities for growth.
Train staff on product knowledge, sales techniques, and customer service best practices.
Ensure compliance with health and safety regulations within the store environment.
Foster a positive work environment that encourages teamwork and collaboration among staff members.
Engage with customers to resolve any issues or complaints promptly and effectively.
Requirements
Proven experience in retail management or a similar role is essential.
Strong organisational skills with the ability to manage multiple tasks effectively.
Excellent time management skills to prioritise workload efficiently.
Demonstrated ability in team management, including supervising staff and fostering development.
Strong administrative skills for managing reports, budgets, and operational documentation.
A proactive approach to problem-solving with the ability to adapt to changing situations.
Passion for sales with a track record of achieving targets in a retail environment.
If you are an enthusiastic leader with a passion for retail operations and customer service excellence, we encourage you to apply for this exciting opportunity as we continue to grow our brand!
Job Types: Full-time, Permanent, Graduate
Pay: 42,000.00-48,000.00 per year
Additional pay:
Performance bonus
Benefits:
Casual dress
Company events
Company pension
Employee discount
Life insurance
On-site parking
Store discount
Schedule:
Monday to Friday
Education:
Bachelor's (required)
Experience:
Retail sales: 5 years (required)
Customer service: 3 years (required)
Retail management: 5 years (required)
Management: 5 years (required)
Supervising : 5 years (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person