Job Description

Forces Support is a national charity dedicated to supporting bereaved families of Service Personnel and helping Veterans rebuild their lives. Through our network of charity shops across the UK, we raise vital funds thanks to the commitment of our dedicated staff and volunteers. Every item donated and every purchase made in our stores directly supports meaningful projects delivered by our trusted charity partners.

Founded in March 2010, our mission is to provide relief and support to the families of those who lost their lives while serving in the Armed Forces, and to ensure that all Veterans have access to world-class care and opportunities to thrive in civilian life.

We are also proud to be a national employer, supporting both paid and volunteer roles. Our shops are recognised as centres of excellence for recycling, and we are signatories of the Armed Forces Covenant as well as recipients of the Defence Employer Recognition Scheme.

We are excited to announce that we will soon be opening a new store in Billingham and recruiting for a Sales Assistant to join the team.

Position:

Sales Assistant - 16 hours per week

Key Responsibilities

- As Sales Assistant you will support the Store Management team and contribute to the daily running of the store. Maximising shop sales and profitability. You will provide support and deputise, as required, for the Management team in all aspects of the effective store management.

Further Accountabilities

Sales

Manage Gift Aid and maximise conversion rates in line with Charity guidelines and expectations Maximise shop income by ensuring stock quality and rotation, minimise shops costs and expenditure. Ensure that the highest level of customer service is delivered at all times Implement promotions in the shop as directed by the Store Manager/Area Manager. Store Appearance Maintain a high standard of presentation in both the windows and interior of the shop. Daily Floor walks, checking stock levels, ensuring stock is clearly priced, that branding material is displayed and that the store is clear, clean and tidy Ensure that the layout of the shop is as directed by the Store Manager/Area Manager Achieve and maintain high standards of housekeeping ensuring that the shop is clean and tidy at all times in both front of house and stockroom areas

Stock

Support the Store Management team to actively encourage the donation of stock via Facebook Market Place and local community groups Ensure a sufficient stock replenishment system to the shop floor Select and price stock at a consistent level. Rotate stock and refresh the sales floor daily and in line with rotation policy Effectively merchandise stores and window displays Staff and Volunteers Maintain and promote a pleasant working environment, for all other paid staff and volunteers so that maximum productivity can be achieved. Ensure that you, staff and volunteers adhere and comply to all Charity policies, procedures and follow directions given by management. Administration Ensure that all paperwork is completed in a timely manner and submitted as directed. Ensure compliance and guidelines are followed in relation to cash handling, banking and financial procedures and Charity Policies. Hold shop keys, ensuring that the shop is secure when not open. Health and Safety Provide a safe working environment, promoting this to all staff and volunteers, and customers Comply with all Health and Safety regulations at all times. Ensure that all maintenance issues are reported to the Store Manager/Area Manager as a matter of urgency Ensure that all fire equipment is up to date and regularly serviced in line with fire regulations Ensure that any alarms installed in store are tested each week and all tests are recorded accordingly.

General Accountability

Provide support and assistance to the Store Management team To complete any other task, as directed by the Store Manager/Area Manager. Post holders are expected to be familiar and comply with all Policies and Procedures and working practices. The job description is an overview of the main aspects and expectations of the role and is liable to progress and develop as the charity continues to expand. It is subject to variation, which will be discussed as they occur, and is not exhaustive. The Post holder will be required to undertake any other duties as dictated, as long as they are perceived reasonable and within capability.

Benefits

20 + 8 days paid holiday pro rata if part time (Raising with length of service) Workplace Pension scheme Staff Discount and referral scheme Helping our armed forces families Employee Assistance Programme
We actively support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families. As valued members of staff they contribute to the success of our Charity

The Charity recognises the hard work and sacrifice shown by members of the Armed Forces and is committed to ensuring that individuals who serve have the same opportunities for employment as others. This incorporates volunteer and regular Reservists, veterans and their family members.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 per week

Benefits:

Company pension Employee discount Store discount
Experience:

Retail sales: 1 year (required) customer service: 1 year (required)
Work Location: In person