Job Description

Allan Dolan is an independent, family-owned retailer that has been selling cards, gifts, and stationery in the heart of Tavistock for over 30 years. We take pride in offering our customers quality products and exceptional service, and we're now looking for a Retail Sales Assistant to join our friendly and dedicated team.

Working Hours:

This is a part-time role averaging around 20-28 hours per week.

4-hour shifts, Monday to Friday, plus alternate Saturdays (full day). When working a Saturday, you'll have the following Monday off, so hours may vary (for example, one week may be around 28 hours, the next around 16 hours). Flexibility with hours will be required, and shift patterns may be subject to change according to business needs. Additional flexibility will be required to provide holiday and sickness cover when needed.

Key Responsibilities:

Deliver outstanding customer service and create a welcoming shopping experience. Greet customers, offer advice, and provide guidance on product selection. Handle customer queries and complaints politely and professionally. Manage stock: place orders, price items accurately, and keep shelves well stocked. Arrange attractive in-store and window displays. Promote special offers and product ranges to drive sales. Assist with deliveries, unpacking, and organising stock storage areas. Operate the till, process cash and card payments, and complete daily reconciliations. Answer phone calls and email enquiries, and process refunds where necessary. Maintain cleanliness and tidiness throughout the store (including hoovering, sweeping, and dusting). Carry out general office and stationery services such as printing, photocopying, laminating, and comb binding for customers. Remain alert to shoplifting or fraudulent activity and report any concerns to management. Undertake any other reasonable retail duties as required.

About You:

Passionate about delivering excellent customer service. Friendly, enthusiastic, and proactive with a positive attitude. Able to work independently and as part of a small, close-knit team. Confident and approachable, with good communication skills. Keen to learn, adaptable, and willing to take on a variety of tasks. Reliable and flexible towards changing work patterns.
We're proud of our reputation as a trusted local retailer, and we work hard to meet the needs of our loyal customers. If you enjoy helping people and would like to be part of a supportive family business, we'd love to hear from you!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person