Job Description

Vape Advisor Needed! - Store Based Realistic OTE 29,500+

Are you passionate about customer service and keen to learn about the vaping industry? Join VapeHQ as a Customer Service Vape Advisor and become part of a friendly, fast-paced team delivering top-quality support to our valued customers.

About Us:

At VapeHQ, we're passionate about delivering quality vaping products with exceptional customer care. As one of the UK's leading vape retailers with 30+ locations across the UK and an online store, we pride ourselves on our friendly approach, expert advice, and commitment to helping our customers make informed choices. Whether you're new to vaping or a long-time enthusiast, we're here to support every step of the journey.

Key Responsibilities:

Offer product advice and help customers choose the right vaping products Process orders, returns, and refunds accurately Resolve customer complaints efficiently and professionally Maintain up-to-date product knowledge Restocking & Rotation Cover VapeHQ Cluster C = Retford, Grantham, Sleaford and Newark

What's in It for You?

Competitive Salary Plus Commission:

Earn a solid base and boost your earnings through our commission structure. Salary of 12.21 per hour, plus KPI based commission. 5/7 working pattern, 42-45 hours (Sunday shift depending).

Ongoing Training:

Stay at the top of your game with continuous learning opportunities.

Career Development:

As we grow, we want you to grow too - take advantage of clear paths for advancement.

Store Discount:

Enjoy a substantial discount on the best vape products in the market.

Company Pension:

Think ahead with a pension plan that's as forward-thinking as our business model.

Your Role at Vape HQ:

Full-Time Flexibility:

Our stores operate Mon-Sat 9am -6pm and Sun 10am-4pm, and your adaptable schedule will include covering shifts across our Retford, Grantham, Sleaford and Newark sites.

Team Player and Lone Worker:

You will primarily be working independently in our stores. However, full training will be provided alongside an experienced team members, and you may be scheduled with another colleague for certain shifts where needed.

About You:

Strong communication and people skills A friendly, reliable, and professional approach Good attention to detail and ability to multitask Previous customer service experience is a plus, but not essential No prior vaping knowledge or experience is required -- full training is provided over 2 weeks or longer if needed Flexible and adaptable to meet the needs of the stores A clean driving licence and your own vehicle You thrive independently but work well as part of a team - balancing solo initiative with a collaborative mindset.

Benefits:

Staff Discount Access to Employee Assistance Program Staff Events Free Uniform Free Car Parking
Don't miss this chance to be a part of something huge. Vape HQ isn't just a company; it's a movement, and we want you at the forefront.

Apply today!

Vape HQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 27,619.02-29,583.02 per year

Additional pay:

Commission pay
Benefits:

Company pension Employee discount Store discount
Schedule:

Day shift Overtime
Education:

GCSE or equivalent (preferred)
Experience:

Customer Service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: Vape Advisor Cluster C