Job Description

Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.
Our Retail Strategy & Analytics Team understand the interactions between people and places, to help inform strategic investment decision. We help occupiers to optimise and expand their store/branch portfolios, advise shopping centre owners/investors on optimising their investments, and provide visitor insights and impact analysis for BIDs and Local Authorities. Whilst located in the UK, our client base is global, so we expect opportunities to travel and collaborate with Colliers' international teams.

The role of Senior Manager at Colliers supports the team leadership with client relationship management and end-to-end project management from lead generation through to scoping and delivery. Developing strong working relationships, shaping methodologies and leading client presentations are key, alongside coaching junior team members to ensure all work is delivered to the robust, high quality that our clients expect. Responsibilities include:

• Generating new leads and client relationships through both internal and external networking
• Converting identified leads into revenue-generating projects, including designing scopes of work to meet and exceed client expectations
• Building long term, trusted advisor relationships with clients
• Coaching project teams to innovate and deliver high quality client work in a timely and efficient manner
• 'Rolling your sleeves' up and playing an active role in project delivery to support and guide colleagues, and ensure high quality standards in our deliverables
• Guide your project teams on visualising and storytelling in our deliverables, helping our clients to consider the strategic implications ('so what') of insights we deliver
• Play a driving role in innovating our methodologies and datasets, including strategic thought leadership and marketing activities
• Leading the delivery and presentation of our deliverables in client meetings
• Representing the team at conferences and client events

Employees at Colliers are entrusted with the organisation's reputation and is expected to live its values.
The Colliers UK competency framework outlines who our people need to be and the behaviours they should display to meet the expectations of clients, colleagues and stakeholders. The 3 competencies encapsulate what a successful professional at Colliers UK looks like for each.
Qualifications
Knowledge
The 'Knowledge' competency refers to our ability to acquire, develop and use knowledge to benefit clients and colleagues through expertise, commercial awareness and thinking outside the box. It encompasses knowledge of how to communicate effectively & manage stakeholder expectations to achieve end goals and objectives.
Expertise & Professional Development

• You understand and inform our service offering and recommendations to clients, stakeholders and colleagues (e.g. adapt pricing vs service offering, focus on services that provide the best client satisfaction, etc.)

Commercial acumen & enterprise

• You generate your own work and take responsibility for your pipeline of activity, whist supporting the scoping and delivery of wider team projects. You always look to be productive and where you can add value to the business (e.g. through cost savings, streamlining processes, innovating methodologies, thought leadership).

Innovative thinking & Agility

• You think outside the box and take a holistic view of the team and wider Colliers platform to seek out improved ways of working/new client opportunities or solutions (e.g. identify new products or cross-working relationships).

Communication & Managing Expectations

• You communicate concisely, are comfortable communicating results to non-technical people, and manage expectations effectively (e.g. communicating timescales or potential delays/impacts on delivery, understanding priorities etc.).

Skills
Service Excellence:

• You manage clients' and stakeholders' expectations to enable us to deliver client satisfaction (e.g. discussing potential delays and expected outcomes).

High Quality Work

• You are not afraid to ask clients for feedback as to how you/we can improve. You mitigate all potential issues and implement solutions where necessary.

Productivity & Efficiency

• You accurately scope out service/project requirements to avoid unnecessarily revisiting work and manage expectations from the outset and throughout (e.g. realistic timescales and project planning, assess all risks/delays, etc.).

Collaboration

• You receive regular referrals from colleagues and industry. You proactively cross-refer colleagues' services. You develop relationships that enable you to persuade and encourage.

Technical proficiency

• You have an analytical mindset, with strong mathematics and literacy skills, and extensive experience of consumer industries and location analytics.
• Experienced with Microsoft Office products (particularly Excel and PowerPoint), as well as GIS and analytics programs (e.g. MapInfo, ArcGIS) and/or Alteryx/Tableau, plus have solid knowledge of the landscape of data providers/tools in the market (e.g. Experian, MBI International, Huq, Mastercard etc.)

Mindset
The 'mindset' competency refers to how our people apply and motivate themselves and their approach to continuous development. It encompasses the consideration of, and outward attitudes towards clients, colleagues, Colliers and the wider community.
Contributing to Colliers Success

• You proactively seek opportunities to add revenue/save money and/or provide exceptional service (e.g. new client/job opportunities, more efficient ways of working, cost savings etc.).

Personal Development

• You take ownership for others' business and professional development proactively giving and receiving constructive feedback (e.g. giving guidance and/or coaching, suggesting training options for colleagues etc.).

Professional Conduct & Integrity

• You understand what is required from you as a Colliers professional are not afraid to challenge where you believe there are questions of professional conduct or integrity. Whilst not requiring personal accreditation in this role, you are conscious of the Colliers values associated with corporate membership of industry bodies. (e.g. RICS, CIMA, CIPD etc..)

Diversity & Inclusion

• You proactively look for ways that you can drive and promote the diversity and inclusion agenda within your team, wider organisation, clients and supply chain.

Community

• You actively invest in your community and find opportunities to involve your colleagues (e.g. identifying linkages with external community groups, organising charity days or Colliers events, etc.).

Additional Information
At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process. '