Job Description

Role

: Retail Supervisor -

NEW POP UP STORE ( 3 MONTHS )

Brand

: FANATICS

Location

: MANCHESTER ARNDALE

Hours

: 40 hours per week including evenings & weekends

Contract

: 3 month fixed term

Hourly

: 17 per hour ( 35K pa )

Dates: OPENS 1ST SEPT 2025

About Us:

FANATICS

is a global leader in licensed sports merchandise, trading cards, and collectibles and are opening a Pop-Up Store as the first step in their UK expansion. The Pop Up is designed to drive brand awareness after the success of their Global Flagship store opening. This role offers an exciting opportunity to manage a destination that will play an integral role in the brands success.


This is more than just a store; it's a game-changer for the collecting community. Packed with exclusive trading cards, authentic sports memorabilia, and merchandise from the world's biggest leagues, this flagship promises to be the ultimate destination for fans and collectors alike."

About You:

We're looking for a Retail Supervisor with a passion for driving customer engagement. An understanding of the collecting world is an advantage:

Affinity for Collectibles & Brand:

A genuine passion or interest for trading cards, collectibles, and sports memorabilia.

Leadership Experience:

Proven experience in a managerial role ideally within retail but we are open to sectors. Most importantly you will be an inspirational leader.

Commercially Minded:

Experience working with KPIs and sales targets. Comfortable analysing daily figures and driving performance within the team whilst leading by example.

Customer Obsessed:

You absolutely relish providing an amazing guest experience and always make sure the customer leaves engaged and educated. You are a role model and your dedication is infectious.

Team Player Attitude:

Ability to work collaboratively within a team, contributing positively to the overall store environment and helping to achieve shared goals.

The Role:

As the Retail Supervisor of the Fanatics' Pop-Up Store, you'll lead a dynamic team and create an immersive experience tailored to card collectors and sports fans. This role offers an exciting opportunity to manage a destination that will play an integral role in the brands expansion.

People Management:

Motivate and inspire a team passionate about sports and collectibles, ensuring they deliver expert product knowledge and outstanding customer service to both seasoned collectors and new enthusiasts.

Customer Experience Champion:

Previous experience in retail or customer services, with a proven ability to generate excitement around the brand / products capitalizing people's curiosity and converting into brand awareness, customer loyalty and sales.

Coaching:

provide on the spot training, identifying gaps in your team's knowledge through regular contact and assessment. Provide feedback in real time and always lead by example.

Drive Sales:

Convert customer curiosity into sales through authentic and informative interactions. Exceed daily targets through effective, management, training and service.

Application Process:

If you are shortlisted for the Retail Supervisor role, we will reach out to discuss your background and the unique opportunity this role presents. If this is aligned with what you're looking there will be an in-person stage for those who can demonstrate they have the right blend of attitude and experience.


Hiring NOW for the

FANATICS

Pop Up Store

- come shape the future of card collecting and fan engagement in the most anticipated retail launch of 2025!


INDHP