Job Description

Contract type

0 hour - St Giles Hospice Shops

Location

Various

Hours

0 hour

Annual salary

12.21 per hour

Last day to apply

13/07/2025

As a Retail Support Manager for St Giles Hospice, you will support in providing cover to one or more stores, in the absence of the community shop management team. Cover is provided on a flexible and mutual agreeable basis. You'll work within and for your local community ensuring that engagement and support is understood and promoted.

You will be sales focused, and you will understand why customer service is key and want to be part of a successful team. Ideally, you'll have had previous supervisory experience, be able to demonstrate leadership and have the ability to work with and motivate any volunteer team.

Reporting into the Community Shop Manager (CSM) and working closely with the Regional Manager you will aid in the efficient running of our stores in order that we deliver a positive financial contribution to the Hospice.

The estate includes 23 shops and e-commerce operation with a turnover of approx. 3million which supports the overall income generation strategy.

Qualifications

Essential

Good standard of education in English and Maths

Knowledge and experience

Essential

Experience in using Office 365, email and internet

Genuine interest in charity retailing/fashion

Values

Exhibits our hospice values and behaviours

Skills

Essential

Good customer service skills

Good written and Outstanding communications skills

Ability to work of own initiative

Able to complete physically demanding work in the form of standing for long periods and moving stock

Previous line management experience

Personal Attributes

Good communicator

Good interpersonal skills

Goodtime keeping & strong work ethic

Conducts themselves' in a professional manner

Good organisational skills

Inclusive and diverse in their approach

Empathetic

Team player

Able to work under pressure

Collaborative

Ambassador for St Giles Hospice

Other requirements

Eligibility to work in the UK

Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay: 12.21 per hour

Benefits:

Employee discount
Ability to commute/relocate:

Lichfield, WS14 9LH: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 443