Job Description

Organisation: St Oswald's Hospice


Location: Newcastle


Salary: 24,625-26,874 per annum full time


Job Type: Full time - 37.5 hours per week (Hours to be worked between Monday to Saturday)


Closing Date: 2025-06-11 23:59:59


Reference: Retail Support Manager - 37.5 hours per week

24,625-26,874 per annum full time.

A very generous holiday allowance and unlike many other retailers, you won't have to work over the Christmas/New Year period, Easter or Bank Holidays.

Hours to be worked between Monday to Saturday.

Calling all Retail Superstars!



Do you thrive in a fast-paced environment? Are you passionate about making a difference? Do you love variety and working with a team?



Then you might be the perfect fit for our Retail Support Manager position!



We're looking for enthusiastic and adaptable individuals to join our team and provide essential support across our network of charity shops. You'll be a key player in ensuring our shops run smoothly, providing cover for our amazing shop managers and helping out at retail fundraising events.



This is not a typical 9-to-5 role! You'll be a mobile superstar, travelling between our shops in the North East and supporting our teams wherever they need you. We need someone who loves a challenge, enjoys working independently, and isn't afraid to jump in and help out.



Here's what you'll be doing:


Providing on-the-ground support to our shop managers and teams, covering shifts when needed. Helping with stock management, visual merchandising, and customer service. Supporting our retail fundraising events, from setup to packing up. Working with our retail teams to ensure consistent high standards across all our shops. Maintaining a positive and supportive work environment in line with St Oswald's values.




We're looking for someone who:


Has a full UK driving licence with access to a car for work purposes Is a confident and engaging communicator with excellent customer service skills. Is adaptable and able to work independently. Has a passion for our charity's mission. Is comfortable traveling and working across multiple locations.

This role is physical, demanding and very rewarding as our shop teams are the link between the Hospice and our supporters and local community.

Next steps...

If this all sounds like you, then apply today. We'd absolutely LOVE to hear from you.





If after reading the job description you have any queries please contact Ann Traynor, Retail Stock Manager on anntraynor@stoswaldsuk.org





This role is subject to an enhanced Disclosure and Barring Service check (DBS).



You must have existing right to work in the UK for this role.

Closing Date: Wednesday 11

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June 2025

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.

Interview date: Thursday 19

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June 2025