Job Description

Job Purpose

The Customer Service Administrator plays a key role in managing warehouse returns, ensuring excellent communication between customers, couriers, and internal teams. The role focuses on processing both large and small product returns efficiently, maintaining accurate records using Google Sheets and Excel, and delivering a high standard of customer service through timely email correspondence and documentation.

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Key Responsibilities

Customer Service & Communication

Act as the main point of contact for customer queries related to returns, replacements, and order issues. Respond promptly and professionally to customer emails, providing clear updates and resolutions. Liaise with couriers, suppliers, and internal teams to coordinate the returns and replacement process. Maintain a positive customer experience by managing expectations and following up on outstanding issues.
Returns & Warehouse Coordination

Process returned goods (both large and small items) in line with company policy and warranty procedures. Log and track all returned stock accurately in warehouse systems and spreadsheets. Work closely with the warehouse team to ensure returns are inspected, recorded, and returned or disposed of correctly. Prepare and issue return authorisations (RMAs) and ensure correct documentation accompanies all returned items.
Administration & Reporting

Maintain and update data in Google Sheets and Excel, ensuring accuracy and consistency across both systems. Produce regular reports on return volumes and reasons to support continuous improvement. Support the wider warehouse and customer service teams with administrative tasks as required.
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Key Skills & Competencies

Strong communication skills (written and verbal), with excellent email etiquette. High attention to detail and accuracy in data entry and record keeping. Proficient in Google Sheets and Microsoft Excel (including formulas, data sorting, and filtering). Organised and able to manage multiple tasks and priorities effectively. Team player with a proactive and problem-solving approach. Comfortable working in a warehouse office environment with hands-on duties.
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Qualifications & Experience

Previous experience in customer service, returns administration, or warehouse coordination is preferred. Experience handling product returns, repairs, or logistics processes (both large and small items) would be an advantage.
Job Types: Full-time, Permanent

Pay: 12.21-13.50 per hour

Expected hours: 40 per week

Benefits:

Company events Employee discount On-site parking
Work Location: In person