Returns Administrator Operative
Alfreton, ENG, GB, United Kingdom
Job Description
As a key member you will be involved in all aspects from assisting and supporting the returns & warranty department process, ensuring the highest level of service can be offered to our dealers and consumers.
Brief job duties include
Liaising with customers and processing returns and warranty claims by making commercial decisions, including the inspection, repair and replacement of product. Accurately assessing products to determine faults and coding items correctly. Processing returns and warranty claims through our system, giving clear traceability at all times. Ensuring all paperwork and goods received match before processing, checking for POD's and purchase order numbers. Ensuring all stock is in new condition, correctly repackaged and barcoded for resale. Reconciling consignment and show returns Arranging collections and despatching parcels using our courier services and informing customers of collection and delivery dates. Liaising with the warehouse team regarding stock replenishment and consignment transfers.
Ideal Candidate:
Previous experience in customer service advantageous Must have excellent communication skills including written and verbal. Ability to work in a fast-paced environment whilst maintaining focus and prioritising workloads in line with the current KPI's Administrative experience with Microsoft Excel, Word and Outlook Attention to detail and accuracy is essential Previous experience working with Dynamics Nav advantageous Awareness of Health & Safety in the workplace
Onsite training will be given where required.
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Job Detail
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Job IdJD3478156
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAlfreton, ENG, GB, United Kingdom
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EducationNot mentioned