Job Description

Revenue Manager
ABOUT US:
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE:
The Revenue Manager is a key strategic and operational leader responsible for maximizing total revenue and market share across all resort streams, with a primary focus on accommodation, dining, spa, golf, and activity bookings. The Revenue Manager will drive group-wide revenue strategy, optimize distribution channels, and provide in-depth analytical insights to inform business decisions and contribute significantly to the overall commercial success of the business.
Key things you will be doing
Revenue Strategy & Optimization

• Lead the development and implementation of the Hotels (and potentially resort) overall revenue management and distribution strategy to maximize profitability and market share across all market segments and distribution channels.
• Analyze comprehensive business and market intelligence data, including daily pick-up, demand patterns, market trends, and competitive benchmarking, to inform tactical and strategic pricing adjustments.
• Develop and refine robust measurement tools and mechanisms for clear performance benchmarking across all revenue streams.
• Drive the development and implementation of dynamic pricing strategies based on demand forecasts, business goals, and competitive landscape.
• Ensure all revenue-related systems (e.g., Central Reservation System (CRS), Property Management System (PMS - Opera preferred), Revenue Management Systems (RMS - Duetto preferred), Channel Managers (SynXis or similar)) are correctly configured, validated, and operting at full capcity, with accurate rate loading and data integrity.
• Maintain and enhance the functionality of the resort's website booking process, focusing on driving direct bookings.
• Identify and implement cost-effective distribution methods to optimize acquisition costs and focus on lowering distribution costs.
• Produce accurate and regular performance reports, variance analysis, and budget comparisons to support financial planning and present to senior stakeholders (e.g. Managing Director, wider Commercial Team and owners).
• Conduct displacement analysis of group business and sales negotiations to ascertain potential impact on RevPAR and TRevPAR

Operational Management & Quality

• Daily review and implementation of room accommodation and rate inventory controls
• Attend weekly commercial/business meetings, contributing relevant insights and group strategies according to seasons, events etc
• Manage Group and Transient inventory, including quoting for groups via Duetto Blockbuster Strategy, supporting hotel in managing groups in line with contracts and demand
• Ensure pricing consistency across all distribution channels (Rate Parity) and that branded lowest rate promise is kept.
• Implement all blackout dates and review frequently for adjustments

Financial Contribution

• Take ownership and accountability for Total Revenue forecasting, budgeting, and reporting performance to the wider business, General Managers, and Sales Managers
• Work with the commercial team to develop annual Sales & Marketing plans and drive key activities to deliver them
• Proactively achieve Total Revenue e.g. Rooms Revenue and MICE Revenue goals

Reporting and Analysis

• Provide comprehensive analysis of yield strategies, room statistics, and performance trends
• Write and review end-of-month revenue reports such as booking pace, competitive share analysis, and segmentation reports.
• Complete daily booking pick-up reports and implement strategy changes based on findings
• Provide room @type sold monthly reports to analyze past and present trends and make recommendations for future strategies.
• Strive to grow forecasting ability within the industry standard of +/- 5%.
• Prepare reports and other materials for regular meetings and business processes

WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly - who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Minimum 3-5 years of progressive experience in a Revenue Management role
• Strong working knowledge of Excel and PowerPoint; ability to develop and deliver effective presentations
• Varied knowledge of Property Management Systems (PMS) and enhanced understanding of Revenue Management Systems (RMS), with Duetto preferred
• Experience with channel managers (e.g., SynXis or similar).
• In-depth understanding of Dynamic Pricing models and their application
• Knowledge of distribution in a non-brand environment, including cost of sale (COS) implications and impact on EBITDA.
• Solid attention to detail and strong time management skills
• Strong engagement, analytical, and problem-solving skills, with the ability to think outside the box.
• Proactive in achieving Rooms Revenue and MICE Revenue goals
• Team player with strong interpersonal, communication, and influencing skills; ability to influence change in a fast-paced environment.
• Ability to investigate systems malfunctions or user-input errors
• Ability to analyse data, make meaningful conclusions, and base sound decisions and strategies on these.
• Ability to adapt to a frequently changing market environment and work under pressure to meet deadlines

WHAT'S IN IT FOR YOU?
Here's what to expect when you work as part of our team:

• Free meals when on duty, in our clan cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App - lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.