Job Description

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.



Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.



Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

We're looking for a commercially minded and data-savvy Revenue Optimisation Analysis and Insights Analyst who will play a key part in providing the analytical and research foundation for LNER's Fares Utopia Programme, which aims to simplify and create fairer fares for customers.



With input from the Revenue Optimisation Analysis and Insights Lead, the role will own the Programme's insights and analysis agenda, establishing the customer and commercial impact of proposals and ensures that the path taken is one which is customer insight led and commercially viable. You'll be required to share insights with key internal and external stakeholders in order to gain buy-in to the Programme's vision. This includes scoping research requirements, leading external research commissions, collaborating with internal and external analysts, and providing customer and commercial assurance for programme proposals.



Additionally, you will support the Revenue Optimisation Analysis and Insights Lead to build an analytical framework within the Revenue Optimisation & Strategy team. You'll also support in developing and maintaining Revenue Management dashboards which is paramount for streamlining reporting and generating clearer RM insights.

Within this role you will;

Conduct in-depth analysis to support fares reform initiatives, assessing the impact of proposed changes on revenue, customer behaviour, and operational viability. Build and maintain analytical models to simulate the effects of different fare structures, including customer segmentation and price elasticity analysis. Collaborate with internal teams as well as wider industry stakeholders to align with strategic programmes such as Project Oval and Simpler Fares. Support the development of robust business cases, providing credible commercial and customer insight to inform decision-making. Lead on the definition and gathering of analytical and research requirements across the programme. Act as the primary contact for externally commissioned research and analytics, ensuring robustness in their outputs. Work closely with LNER's Commercial Analysis team to ensure consistency in reporting standards and data usage. Liaise with external industry and government bodies as needed to support project appraisal and business case development. Provide commercial and customer assurance by validating programme proposals against robust insight and analysis. Source and integrate broader market and behavioural insights, including post-COVID research, to strengthen programme outcomes. Monitor the performance of in-flight projects to enable early identification of customer and commercial benefit realisation. Support the development and maintenance of revenue management dashboards and contribute to building a wider analytical framework.

What you'll need:

Essential:


Strong analytical and numerical skills, with proven experience in turning complex data into actionable and engaging insights. Commercially focused, with excellent problem-solving ability and strong commercial acumen. Excellent stakeholder management and communication skills, with the ability to translate technical insights into meaningful actions for non-technical audiences. Proficient in data processing and visualisation tools such as Alteryx (or similar ETL tools) and Tableau (or equivalent BI platforms). Strong Microsoft Office skills, particularly in Excel, PowerPoint, Word, and Outlook. Demonstrated ability to manage and prioritise workloads effectively, working both independently and as part of a team. Able to work autonomously to deliver business objectives and adapt quickly to meet changing business demands. High attention to detail and strong organisational skills. Confident managing and interpreting large datasets. Experience applying insight in a commercially relevant way, ideally with knowledge of fares reform and engagement with bodies such as the DfT, RDG, and GBRTT. A motivated self-starter who seeks out answers and insight, always striving to deliver effectively and efficiently.

Desirable:


Understanding of LNER customer behaviours and rail travel patterns. Experience within the rail, airline, or leisure industries. Experience with LENNON and RARS data

What you'll get:

Free travel on LNER + 75% off other companies' tickets (for you & dependents) Discounted international train tickets (after one year's service) 50% discount on LNER tickets for friends & family Generous pension scheme Annual cycle to work schemes Discount, savings and cashback scheme from top retailers Health & wellbeing schemes and discounts Host of training opportunities to help further your career Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.



We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

Start your journey here - Apply now!

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.