Job Description

Reference:
25-28572
Job title:
Revenue Systems Officer
Directorate:
Finance
Service:
Management Unit
Closing date:
17/07/2025 10:00
Job type/Hours:
Permanent | 37 Hour
Salary:
30,559 - 32,654 a year
Pay Scale:
S2
Location(s):
Caernarfon

Gwynedd Council offers an attractive employment package, for more information please click on this

Information Pack


Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.


We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.


(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)


For further information about this post please contact

Gwyn Owen Jones

on gwynowenjones@gwynedd.llyw.cymru


Interview date to be confirmed.


Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH


Tel: 01286 679076


E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 17/07/2025

The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Personal attributes

#

Essential

Ability to prioritise work as required, demonstrate initiative and meet specific deadlines.


Ability to work under pressure and as part of a team.


A person who is able to deliver.


Ability to motivate oneself, enthusiastic and committed.


Well-developed interpersonal skills.


Problem-solving skills.


Ability to analyse information.


An energetic and positive person with high expectations.


An eye for detail and accuracy.


Honesty, self-confidence, assertiveness and with flexibility.


Ability to accept responsibilities and communicate effectively.

#

Desirable

Decision-making and negotiation skills.


Current driving licence

Qualifications and relevant training

#

Essential

Education up to GCSE level (to include grade C or above in Welsh, Mathematics and English) or equivalent qualification.

#

Desirable

A Level or equivalent


Degree


Qualifications in the field of computing/finance

Relevant experience

#

Essential

Understanding of relevant computer systems.


Worked in an office or workplace with experience of dealing with staff.


Experience in a field relevant to the job.


Experience dealing with good practice guidelines, national guidelines/rules/standards and legislation related to the field of work.


Understanding and experience of using specialist information technology systems in the workplace.


Experience of working effectively as part of a team.

#

Desirable

Experience in dealing with people.


Experience in coordinating work in an organised manner.


Experience in preparing reports through the use of information technology systems.

Skills and specialist knowledge

#

Essential

Understand how to comply with Data Protection laws and provide guidance.


The ability to suggests changes and assist in projects in the field of systems in order to improve the services offered.


Fully knowledgeable about information technology relevant to the role.


Good communication skills.


High capability in information technology.

#

Desirable

The post-holder will be expected to complete a successful DBS.


The need to work occasionally on weekends when systems need updating.

Language requirements

#

Listening and Speaking - Intermediate

Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.

#

Reading and Understanding - Intermediate

Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).

#

Writing - Intermediate

Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).

Purpose of the post

Ensure that the people of Gwynedd are at the heart of everything we do. Lead and supervise the work of reconciling Revenue and Finance systems, and assist in the administration of the main systems and computerised support systems of the Benefits and Tax services

Responsibility for functions

Assist in maintaining the systems used to operate the Benefit, Council Tax and Non-Domestic Tax regimes.

Main duties

Collaborate with the Revenue Systems Advisor to upgrade the relevant Revenue systems and keep them up to date with all supplier changes (software releases) and deputise for the Revenue Systems Advisor as necessary. Analyse release notes when the software is upgraded to deal with corrections and changes. Testing the new releases to ensure accuracy and correct operation. Following new releases, prepare explanatory material for the staff to inform them of the changes and how to implement those changes within the system day to day. Ensure the working accuracy of the OpenText DIP electronic workflow system, ensuring that the system is maintained and updated as necessary. Assist in maintaining that the parameters of the Benefits system are up to date and accurate, including the notification letters. Assist in the end of year processes for Benefits and Education. Carry out any other duties relating to the main Revenue system and supporting systems in accordance with the instructions of the Revenue Systems Advisor. Assist the Benefit Manager and Senior Operations and Training Officer to make any changes to applications on the system or in the tables in order to ensure the accuracy of Housing Benefit/Council Tax Reduction applications by carrying out regular investigation and checking work. Notify the Taxation Manager or the Benefits Manager (if appropriate) if any mistakes or misuse of the system come to light. Lead the process to run checks and BACS payments on a weekly basis updating accounts and the ledger as required in accordance with the appropriate guidelines. Prepare weekly/monthly data files -- bills/reminders/reviews for sending out. Assist in developments in the self-service area of the Revenue systems or any developments in the area of Revenue that affect the systems. Supervise the work of reconciling the totals of the different systems and when they do not balance , supervise the work of establishing why and correcting. Assist and conduct training as required on the systems side e.g. new staff or if there was an Apprentice / Trainee Produce and assist in creating reports from the system for various inquiries including Freedom of Information requests Responsibility for self-development. Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy. Operate within the Council's policies in relation to equal opportunities and equality. Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation. Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint. Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job. Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.

Special circumstances

The post-holder will be expected to complete a successful DBS. * The need to work occasionally on weekends when systems need updating.