Job Description

Revenues Officer

Permanent

Hybrid Basis

Grade B - 28,598 - 34,434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Are you ready to take the next step in your career and make a real impact in your community?


We're offering a fantastic opportunity for someone with experience in Revenues or a related field, who's passionate about public service and eager to grow within a supportive and dynamic team.


This rewarding role offers hands-on experience in:


Supporting the Council's in-house enforcement agent service in the recovery of unpaid debts relating to Council Tax, Business Rates, Business Improvement Districts and parking fines. Applying knowledge of Enforcement Agent powers and Taking Control of Goods regulations Communicating with residents, businesses, and stakeholders to resolve queries and support fair collection Working independently and as part of a team to meet deadlines and priorities Using multiple systems and databases to manage and update customer records Supporting city-wide initiatives and contributing to service improvements
You'll bring strong communication and organisational skills, a keen eye for detail, and the ability to work under pressure. Experience in a busy office environment and a willingness to learn and develop are key to success in this role.

Please note:

There is a requirement to answer incoming calls as part of our customer service commitment.


During peak periods (July to November), you'll be expected to answer phones throughout the day. Outside of peak times, phone duties are shared on a half-daily basis. Our phone lines operate Monday to Friday, 9am to 5pm.
With full training, and the chance to make a difference in Birmingham, this is a great opportunity to build a meaningful and rewarding career.


If you're ready to join a team that values your contribution and supports your growth, we'd love to hear from you.


Interviews for this role will be held in New Year.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.


We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3511

A Disclosure and Barring Service (DBS) check will be undertaken.


Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.


and Person Specification - Copy of Revenues Officer GR3 JDPS Dec 2022 (1).docx

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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