Job Description

Proposed Interview Date: Week Commencing 8 December 2025

Closing Date: Sunday 23 November 2025

Contract Type: Permanent

FC6 30,691.29 - 33,732.26 per year, pro rata

Working Pattern: 18 Hours per week

Location: Fife House, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site.




Please consider and demonstrate the following when completing your Supporting Statement:

Working Together

- Please give examples of when you have worked with others to contribute to

team work

and how you have influenced those you were working with

Delivering Results

- Please give examples that demonstrate your ability to organise and solve problems to achieve results

Personal Ownership

- Please give examples of situations in which you have used your initiative to make improvements and used your skills to deal with challenges and change

Customer Focus

- Please give examples of when your skills and knowledge have helped resolve a customer issue.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resume'. Your Supporting Statement must not be a CV.

More information is available on our Career site

www.fife.gov.uk/jobs/supportingstatement

Job Details

An exciting opportunity has arisen within Housing Services to join a team of dedicated Universal Credit officers.




You will provide support and advice to Fife Council tenants who are in the process of or have recently completed their application for Universal Credit, ensuring Housing Costs are in payment to prevent rent arrears and promote tenancy sustainment. This is a Fife-wide post, and the ability to travel within Fife is essential.




As a Revenues Officer (Universal Credit Specialist), responsibilities include;




Supporting new claimants at tenancy sign up, working through the initial processes. Ensuring immediate contact with claimants when verifying portal, ensuring all relevant data is in place to maximise income, e.g. Alternative Payment Arrangement/Direct Payment in place to allow hand over to HMO's/RO's in line with debt processes. Supporting the area Housing Management Officer's and Revenue Officer's with complex Universal Credit queries and escalations Establishing the source of Universal Credit issues and looking at solutions to help claimants, putting training in place to upskill all Housing Management Officer's and Revenue Officer's Building close working relationships with the DWP and working jointly with the Welfare Support Assistants
Before confirming appointment, you will be required to obtain a Basic Disclosure through Disclosure Scotland

The Person

If you meet the essential criteria outlined below, we'd like to hear from you:




Educated to SCQF level 6 which includes Highers or SVQ level 3 or equivalent in a financial/customer service background


Moderate experience in a financial/customer service area, dealing with customers by phone,

face to face and correspondence


Ability to interpret and understand and advise customers on relevant policy, procedures, regulations and legislation mainly relating to Universal Credit


Experience of maximising income and assessing income with a financial local authority


To work confidently with a range of customers both internal and external


Experience of dealing with and resolving customer queries and complaints


Ability to monitor, interpret and understand workflow and performance related targets


Ability to manage own workload and prioritise cases


Ability to work under pressure and deliver to deadline

Further Information

Role Profile

-

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria

Role Profile

How We Work Matters

- Our employees are expected to display and promote certain behaviours in the workplace. See our

How We Work Matters

behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information -

Council Department information

Social Media

-

Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

Alternative Formats

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Job information can be made available in alternative formats, to make a request please email:

transactions.recruitment@fife.gov.uk

As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

For Further Information Please Contact: ClaireL.Stewart@fife.gov.uk