Job Description

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About The Role

Revenues Officer

24,441 - 28,670 per annum

37 hours per week

Permanent

This position can be based in Cirencester, Witney, or Coleford

Are you a detail-oriented and customer-focused professional looking to play a key role in supporting your local community?



We're looking for a proactive Revenues Officer to join our friendly and dedicated Revenues and Benefits team. This is a great opportunity to use your accuracy, problem-solving skills, and customer service expertise to help ensure fair and efficient collection of Council Tax and Business Rates across our district.

What you'll be doing

You'll play an important part in maintaining accurate financial and customer records, while providing clear advice to residents and businesses. Your responsibilities will include:



Maintaining accurate and up-to-date Council Tax and Business Rates records Dealing with enquiries from the public, colleagues, and external organisations Providing accurate advice and guidance within the relevant legislation Recording and managing customer information with attention to detail Working collaboratively to meet performance targets and service standards


This role offers the chance to develop a strong understanding of local government revenues, with plenty of scope to grow your skills in a supportive and professional environment.

What we're looking for?

Essential:

A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSEs at Grade C/4 or above (including Maths and English) High attention to detail and a methodical approach to problem-solving Excellent written and verbal communication skills A customer-focused approach with the ability to handle challenging situations calmly and professionally Ability to manage time effectively and meet performance-related targets Strong IT skills, including Microsoft and Google applications Ability to build strong customer relationships and maintain accurate records

Desirable:

Relevant recognised qualification Experience of working in a Revenues or debt-recovery environment Knowledge of Council Tax and/or Business Rates legislation and practices Experience working within local government

Special conditions

This role may require occasional travel to other Publica Group (Support) Ltd or client locations to meet business needs You may be required to work reasonable additional hours in line with service needs A full UK driving licence and access to a vehicle for work purposes is essential
BPSS


For more information about this role please see the /Person Specification.

What we can do for you

Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!
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About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.


Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.