Job Description

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Key Responsibilities & Deliverables:

The overall purpose of this role is to administer various HR Admin processes including Reward and Benefits.

Location : Rubery

Key Responsibilities & Deliverables:

Reward & Benefits:

Processing in a timely and accurate fashion 'on demand' requests including but

not limited to:

Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nominations Responding in a timely and accurate fashion to all R&B queries via email, telephone or CRM system
Processing the weekly/monthly/annual cyclical R&B tasks including but not limited to:

Perks at Works reports CHIP processing (monthly, annual processes) Long service awards Journals Love2Shop reports Bonus invitations and bonus processing Salary review letters Exceptions reporting

General:

Support the offshore team with training Liaise with client Rewards team as appropriate Ad hoc project work/reporting as requested by line manager orclient Creating, reviewing and updating team SOPs Identifying and implementing process improvements Reviewing standard documents and templates with a view to improving accuracy, timeliness or customer experience Working to and achieving team KPIs Delivering an excellent customer experience to customers, colleagues and other Infosys teams at all times Assisting in the creation of ad hoc reports as required
Working in line with Infosys C-LIFE values and all Infosys processes and policies

Essential Criteria:

Strong SAP knowledge Good written communication skills Strong IT skills - Excel, Word, Outlook Strong organizational skills in order to work to monthly and annual cycles

Desirable Criteria:

Previous experience of administering Reward and Benefits Understanding of redundancy processes
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Work Location: In person