Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

IM, Douglas, Douglas, Circular Road 1

Job Type:

Full-time

Job Ref ID:

80446195A-0001

Date Posted:

10/13/2025

NOTE:

This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.



To monitor and evaluate risks for PPB client and to provide support to the Fraud and Risk Manager. Ensure adherence to Risk Execution requirements.



Qualifications

Minimum Qualification:

Secondary/High school/A levels/Matric

Experience Required :

5 - 7 years experience in Personal and Private Banking

Relevant service and/or sales experience (e.g., Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product, processes and systems. Previous Customer Call Centre experience is compulsory.

Key Outputs :

Monitor quality and productivity as per set benchmarked standards and agreed risk framework

Monitor adherence to the Risk Execution frameworks

Provide analysis and reporting and recommends remediation where required

Provide input into audit requirements, mitigate findings and remediation

Identify best practice and opportunities for continuous improvement.

Monitor and manage logged incidents including root cause analysis

Track and manage actions assigned to 1st line of defence

Provide input into Quality Assurance

Additional Information

Behavioural Competencies:

Checking Things

Developing Expertise

Embracing Change

Following Procedures

Interacting with People

Interpreting Data

Managing Tasks

Meeting Timescales

Providing Insights

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Banking Process & Procedures

Compliance

Insurance Principles

Insurance Products & Services

Product and Services Knowledge

Product Knowledge (Consumer Banking)

Risk Identification



#SBO

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za