Job Description

An exciting opportunity has arisen to join the Risk, Assurance and Compliance Team here at South Western Ambulance Service NHS Foundation Trust.
We are looking for an experienced administrator who is friendly, enthusiastic and motivated to join us. This position will play a critical role in the coordination and support needed to deliver effective Risk and Compliance practice across the Trust.
Our team is friendly and supportive, so if you meet the essential requirements for this position we would love to hear from you.
If you would like any further information on this role then please contact Holly Spicer, Compliance Manager viaholly.spicer@swast.nhs.uk
Main duties of the job

• Lead the administrative arrangements to ensure the efficient running of the Risk, Assurance and Compliance functions.
• Working with Managers to support the use of compliance, assurance, and risk management processes throughout the Trust.
• The post holder will work across both the risk management, assurance and compliance functions and therefore will be expected to plan and organise a significant number of processes to ensure the Trust manages its responsibilities effectively. This will require daily allocation and re-allocation of work following prioritisation to meet legislative, regulatory, organisational, and external requirements.
• Be responsible for the coordination of various meetings, leading the administration for these meetings including taking high level, accurate and comprehensive minutes, agreeing agendas with the Chair, preparing papers, and taking responsibility for maintaining the Action Point Registers ensuring actions are progressed by members of staff in a timely manner.
• Develop and lead the preparation of compliance and risk management reports/ briefings for internal and external meetings, presenting these in person if required.
• The post holder will be required to have strong analytical skills. On a regular basis, they will be reviewing and interrogating a range of qualitative and quantitative data, some of which will be complex and made up of several components.

About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Details
Date posted
12 June 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
29,970 to 36,483 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7274642
Job locations
SWASFT HQ
Abbey Ct, Eagle Way
Exeter
EX2 7HY
Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
For secondments please add the below as well;
PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity. Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
For secondments please add the below as well;
PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.
Person Specification
Education and qualifications
Essential

• Educated to a degree level or equivalent specialist knowledge through experience.
• Evidence of Continuing Professional Development.

Desirable

• Risk management qualification.

Previous experience
Essential

• Significant and highly relevant administrative experience in a busy office environment
• Experience of complex database management
• Significant experience of writing management reports
• Experience of producing and delivering training programmes
• Proven effective minute taking to a high standard

Desirable

• Experience of working in a governance or risk management environment
• Experience of working in the public sector

Skills, knowledge, ability
Essential

• Very computer literate with experience of Microsoft Office applications, including Excel, Teams, and good keyboard skills
• High level of written and verbal communication skills
• Ability to analyse detailed information, manipulate data and identify trends; presenting this in a variety of formats and high standard reports
• Ability to work effectively with staff at all levels including senior managers
• Ability to organise own workload, achieving goals within deadlines
• Good organisational skills

Desirable

• Previous experience of using Local Risk Management Systems
• Knowledge of CQC/ compliance procedures

Aptitude and personal characteristics
Essential

• Able to work effectively with minimum supervision
• Ability to work under pressure and on own initiative
• Ability to meet deadlines
• Ability to work as part of a team
• Able to maintain confidentiality of information
• Ability to develop effective working relationships with colleagues
• Committed to continuous professional development and personal growth

Person Specification
Education and qualifications
Essential

• Educated to a degree level or equivalent specialist knowledge through experience.
• Evidence of Continuing Professional Development.

Desirable

• Risk management qualification.

Previous experience
Essential

• Significant and highly relevant administrative experience in a busy office environment
• Experience of complex database management
• Significant experience of writing management reports
• Experience of producing and delivering training programmes
• Proven effective minute taking to a high standard

Desirable

• Experience of working in a governance or risk management environment
• Experience of working in the public sector

Skills, knowledge, ability
Essential

• Very computer literate with experience of Microsoft Office applications, including Excel, Teams, and good keyboard skills
• High level of written and verbal communication skills
• Ability to analyse detailed information, manipulate data and identify trends; presenting this in a variety of formats and high standard reports
• Ability to work effectively with staff at all levels including senior managers
• Ability to organise own workload, achieving goals within deadlines
• Good organisational skills

Desirable

• Previous experience of using Local Risk Management Systems
• Knowledge of CQC/ compliance procedures

Aptitude and personal characteristics
Essential

• Able to work effectively with minimum supervision
• Ability to work under pressure and on own initiative
• Ability to meet deadlines
• Ability to work as part of a team
• Able to maintain confidentiality of information
• Ability to develop effective working relationships with colleagues
• Committed to continuous professional development and personal growth

NHS