Job Description

Shape the Future of Risk in Pet Insurance!
Location: Remote working, with some requirement to travel to the Insurance Support Office (location tbc) and Pets at Home Support Office in Handforth, Cheshire, or the Stafford office, as required. Attendance at other national meetings, as required.
About Us
"We're all for pets, what we do matters for pet owners across the UK. This is more than a business, it's a responsibility. It's a promise and commitment we make each day to provide excellent care for each pet that comes through our door."
Pets at Home's vision, "To create a better world for pets and the people who love them", is coming to life in a new way as we introduce our own pet insurance offering.
We're embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. Our goal is to complete the full pet-care ecosystem, giving customers everything they need in one trusted place.
About the Role
We're building something exciting with our new Insurance business, and we need a Risk Manager to lead the way in promoting a positive risk culture. This is your chance to make an impact and shape a new business while ensuring we stay compliant, resilient and customer focused.
This isn't just a data gathering role, you'll be a decision maker, setting tolerances and determining the risk appetite.
What you'll do

• Identify, evaluate and mitigate risks across all Insurance functions
• Monitor emerging risks and maintain the insurance risk register
• Influence risk-based decisions and challenge control proposals
• Design and implement risk mitigation strategies and action plans
• Produce clear, insightful reports for senior leadership and governance committees
• Act as the go-to expert for risk management, embedding a culture of accountability

What we're looking for

• Experience: Several years in a financial services risk function (insurance preferred)
• Skills: Strong analytical ability, attention to detail and excellent communication
• Mindset: Self-motivated, collaborative and confident influencing at all levels
• Competencies: Leadership, stakeholder engagement and a customer-first approach

Why join us?

• Be part of a brand-new insurance venture backed by one of the UK's most trusted pet care businesses
• Work in a collaborative, forward-thinking environment where your expertise truly matters
• Enjoy hybrid working, great benefits and opportunities to grow your career

Ready to make a difference?
Apply now and help us protect what matters most - our pets, our customers and our business.
Interested in joining our Insurance business but this isn't the right role for you? Follow the below link to register your interest for upcoming roles as we build our team...
https://petsathome.cnddtid.com/66/Insurance_Business_Register_Interest
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
#LI-DNI

Skills Required