Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in excellent stakeholder and time management skills. Analytics and or Business Analyst exposure with the ability to effectively communicate business information to Technology team.


By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview:

Enterprise Risk Management (ERM) within Independent Risk Management is responsible for overseeing the implementation of Citi's Enterprise Risk Management Framework and for specific enterprise-level risk management programs and processes that span the organization, the lines of defense and various risk categories. Within ERM, the Chief Administrative Office (CAO) & transformation team supports a number of key activities across ERM including business management and strategy; transformation and consent order governance; and ERM data and technology.


This specific role will be part of the ERM data and technology pillar within ERM CAO & transformation. The Enterprise Risk Transformation team is an expanding function within the ERM function responsible for planning, designing, implementing, and leading enterprise strategic initiatives covering risk monitoring, reporting (including data management), escalation workflows and controls.


The risk transformation team is primarily focused on delivering a portfolio of key firm-wide consent order initiatives in the risk & control domain. The current opening is for the team's Escalation Events and Policy Exceptions Transformation Product Owner. The objective of the role is to provide program management and technology product management to plan, oversee and execute against remediation efforts with key partners.

What you'll do:

Manage program strategy and planning within the Risk Monitoring, Reporting and Escalation (MRE) program including defining the strategy, approach, processes, quality, tools, and reporting that provide global risk management consistency and excellence. Product Owner with the ability to bridge the gaps between product strategy and development, including providing clarity about the product's vision and goals. Leads delivery of sprints of the Enterprise Escalation Workflow Tool though collaboration with varying business users, technology partners, Internal Audit, and PMO colleagues. Works closely with business partners on findings and makes recommendations on improving practices though technology solutions. Directs junior team members in creation of procedural documentation, and user guides for the Escalation application's roll out and ongoing enhancements. Examines procedures for consistency and gaps relative to policies and standards, in addition to impacts on user experience. Leads internal testing of data integration, configuration, and enhancements to the workflow tool. Leverages data to examine impacts to user experience and procedural breaks. Provide governance for our portfolio of Technology projects, including dependency management, risk & issue management, and stakeholder engagement across a broad range of other programs. Strategic planning and communication to multiple senior forums, regarding various transformation activities within the Consent Order. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Work with leadership team and hiring managers to understand and action change in order to improve organizational oversight and standards.

What we'll need from you:

The successful candidate will have risk management and or control functions experience and ability to work with senior stakeholders across the business, risk, compliance, finance, technology, program management functions and with geographically distributed global teams. Ability to lead program management governance forums to support team members and stakeholders as they design, socialize and deliver against the transformation book of work according to common program management standards, reporting and closure processes. Proven experience interacting with and influencing business stakeholders. Solid financial services implementation experience or related risk and control function Experience in workflow management / implementation and corresponding technology (Angular/jBPM, ServiceNow, Pega), with jBPM experience preferred. Capable of prioritizing and multi-tasking in a dynamic environment Strong written and verbal communication skills needed for influencing senior management decisions. Ability to operate autonomously in order to make independent, strategic, and thoughtful decisions in order to identify and remediate problems and realize efficiencies across the function. Bachelor's degree required, Master's degree preferred.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.


By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.


Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Business Strategy, Management & Administration
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Job Family:

Business Management
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Time Type:

Full time
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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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