Job Description

About the Client

An international and growing fintech company, developing modern payment and acquiring solutions. The team is skilled, collaborative, and focused on delivering efficient, compliant, and scalable services for global clients.

Role Overview

Lead the fraud, dispute, and chargeback operations, driving process excellence and compliance with card network rules. Own SOPs, training programs, team KPIs, and continuous improvement initiatives, ensuring operational efficiency and high-quality client support.

Key Responsibilities

Own and continuously improve fraud, dispute, and chargeback operations, including SOPs and client guides. Build, manage, and scale training, QA, and content management programs for the Risk Operations team. Define and track team KPIs, OKRs, and performance metrics, delivering regular feedback to leadership. Balance team capacity between ongoing operations, OKRs, and incident response. Collaborate with internal teams and clients to optimize risk operations support. Identify internal tooling needs and write business/product requirements to improve workflows and client experience. Serve as a subject matter expert on fraud and chargeback optimization, providing guidance to clients and teams. Support risk assessments, compliance audits, and ad-hoc projects.

Requirements

Proven experience in risk, fraud, or dispute operations in fintech or payments. Deep knowledge of card network rules (Visa, Mastercard) and chargeback processes. Strong leadership experience, managing operational teams and KPIs. Analytical mindset with excellent problem-solving skills. Fluent English; the role involves communication with international clients.

Key Soft Skills

Ownership and accountability. Strategic thinking and attention to detail. Strong collaboration and stakeholder management. Adaptability and resilience in fast-paced environments. Effective communication and team leadership.

What We Offer

Competitive salary and benefits. Opportunity to influence global fintech operations. Collaborative and innovative international team. Professional growth and development opportunities. Flexible and modern working environment.

Hiring process (for IT positions)

Introductory screening call with the recruitment team. Interview with hiring manager and Risk Operations leadership. Final interview with senior management. Offer and onboarding.

Apply in 2 min

- take ownership of global risk operations and make a real impact!