Job Description

The Repair & Maintenance Jeopardy Manager will be responsible for monitoring, supporting, mentoring and advising to ensure all Repair & Maintenance (R&M) works are set up and delivered efficiently and effectively from a Streetworks perspective. Compliance and reducing the time on site a critical measures of success.



You will be focused on driving down both avoidable and 'unavoidable' Streetworks costs (road closures, bay suspension, etc) across the regions, which includes developing and leading a clear RACI and plan which supports the continuous delivery of R&M work, ensuring responsibilities and hand-offs are clear across the end-to-end process.

Base location:

London and Thames Valley Home Counties (e.g., Deephams, Datchet & Brixton).

Working pattern:

Hybrid - 36 hours per week (Mon-Fri) with possible overtime available, for which you will receive additional payment.

Full UK Driving License Required.

What you'll be doing as an R&M Jeopardy Manager

You will be responsible for monitoring, supporting, mentoring and advising on works across R&M, ensuring substantial reductions in avoidable streetworks penalties and 'unavoidable' costs. You will ensure adherence to processes with clear lines of responsibility and real-time feedback to mitigate identified risks. As the central point of contact for streetworks issues within the region, you will provide counsel and support to prevent avoidable & unavoidable costs. Active engagement with internal and external stakeholders at all levels to ensure that relationships are managed across Water Operations and the business, building a systemised delivery path for R&M work. Demonstrate a targeted approach and focus on monitoring completion times from start to finish of R&M repairs. You will oversee and ensure that all R&M repairs are planned and executed in line with the relevant legislation and processes. Ensure that the R&M work is delivered in an efficient and compliant manner, ensuring that Streetworks fines are avoided. Conduct face-to-face site meetings as common practice.

What should you bring to the role?

Previous experience managing an operational team. (contracts and direct labour) Strong experience and understanding in managing against health and safety practices and legislation relating to water networks. Previous experience working within a utilities operational team is highly desirable. Experience in developing and maintaining routine operational grip and delivery against a set timescale. Strong awareness of Streetworks legislation and costs. Strong stakeholder engagement ability and can easily build relationships. Qualifications such as NEBOSH/IOSH or NRSWA Streetworks Supervisor Course are highly desirable. Relevant management or professional qualification, or equivalent (Management of Water Networks/production), is highly desirable.

What's in it for you?

Offering a salary up to 46,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Company Van provided. Generous Pension Scheme through AON Pension: Maximum of 12% = 2x employee contribution. Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.