Job Description

We are looking for a Road Based Supervisor to support our Secure Mental Health Contract in Gloucester.
This is a full time position working 37.5 hours per week Monday to Friday.
Main Duties

• Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.

• Compliance - Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.

• Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.

• Data Management - Ensure that personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.

• KPI's - Support the Contract Manager with delivery of KPI's, providing innovative ideas for improvement.

• People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.

• Employee Relations Support - Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.

• Sickness and Leave - Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.

• Recruitment - Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.

• Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

• Ad-hoc - Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.

• Health and Safety - Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.

• Diversity - Be an ambassador for diversity.

• Hours and Environment - Be visible and maintain a physical presence across the contract.

Person Specification

• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI's within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise, as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.