Job Description

At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.


Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.


In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.


In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.


On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.


The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.


In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club's ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

Why Join Us?

Diversity & Inclusion:

We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing:

We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth:

As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.

Position:

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Job Title: Romford Store Manager

Department: Retail

Location: The Liberty Shopping Centre, Romford RM1 3RL

Contract Type: Full-Time (37.5hrs per week over five days out of seven)

Salary: Competitive, dependent on experience

The Club is currently looking to appoint a Store Manager at our Romford branch. This is a fantastic opportunity to join a growing Premier League football club and play a key role in driving the success of our retail operations.


As Store Manager, you will be responsible for delivering maximum profitability by overseeing day-to-day store operations, leading a sales-driven team, and ensuring exceptional customer service for our loyal fan base. A keen eye for detail, a strong understanding of visual merchandising, and experience working in a high-volume, fast-paced retail environment are essential to thrive in this role and align with the culture of the Club.


If you have a passion for retail, leadership, and football - we'd love to hear from you.

Requirements:

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Key Responsibilities:

Oversee the day-to-day operational running of the store Maximise all sales opportunities to drive revenue and performance Recruit, select, and onboard store staff in line with company standards Ensure exceptional customer service is consistently delivered and maintained Train, coach, and develop the store team to enhance performance and growth Manage and motivate the team to achieve and exceed sales targets Plan and execute in-store events and promotional activities Monitor and control store budgets and operational costs Analyse sales figures, identify trends, and forecast future performance
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Person Specification

The ideal candidate will have skills and experience in the following areas:

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Education, Qualifications, and Experience

Educated to NVQ Level 3 in Retail (Management) or equivalent (D) Extensive experience in a customer-facing apparel sales setting, with previous management-level experience (E) Experience of operations including managing work rotas, stock management, and the day-to-day requirements of running a store (E) Previous experience using till systems (E) Experience in building, developing, and leading a team (E) Experience in developing promotional programmes that drive sales (E)
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Abilities, Skills, and Knowledge

Proven ability to deliver exceptional customer experiences (E) Exemplary organisational skills (E) Excellent leadership skills (E) Strong interpersonal and communication skills with the ability to build positive relationships (E) High level of visual merchandising skills (E) Excellent standard of written and spoken English (E) Proficient in Microsoft Word and Excel (E) Ability to make quick decisions in a fast-paced environment (E) Able to work under pressure, meet deadlines, and remain calm under pressure (E) Ability to carry out detailed tasks with minimal direction or supervision (E) Ability to problem-solve complex situations in an effective and efficient manner (D) In-depth knowledge of the football industry (D) Flexible approach to working hours, including weekends and matchdays (E)

Other information:

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Benefits on offer

(may vary based on contract type and location)

25 days annual leave plus your birthday off Pension and life insurance Healthcare cash scheme Travel season ticket loan Cycle to work scheme Priority access to apply for match tickets Discounted season tickets Staff discounts in the club store, cafe and our official partners products and services Discounted gym membership and onsite fitness room facilities Family friendly leave policies Company Social events

EDI Statement

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.


Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.


* The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.