Job Description

Are you ready to embark on a journey where every day offers a new adventure in elegance and excellence? Firmdale Hotels invites you to join our esteemed team at the iconic Dorset Square Hotel as a Room Attendant.


At Firmdale Hotels, we pride ourselves on providing unparalleled experiences for our guests, where every detail is meticulously crafted to create an atmosphere of sophistication and comfort. As a Room Attendant, you will play a pivotal role in maintaining the impeccable standards of our uniquely styled rooms, ensuring that each space is a haven of cleanliness and luxury.

Responsibilities:

Execute cleaning and maintenance tasks with precision and care, adhering to our exacting standards. Collaborate seamlessly with fellow team members to ensure efficient operations and seamless guest experiences. Embrace the opportunity to work in an environment where no two rooms are alike, allowing for a dynamic and engaging workday. Uphold our commitment to exceptional customer service, anticipating and fulfilling the needs of our discerning guests with warmth and professionalism. Demonstrate exceptional attention to detail in every aspect of your work, from tidying to restocking amenities, to ensure that every guest feels truly pampered. Thrive in a fast-paced environment, demonstrating resilience and composure even under pressure. Utilise strong organizational and communication skills to prioritise tasks effectively and coordinate with colleagues to deliver flawless service. Cultivate a passion for excellence that drives you to consistently exceed expectations and contribute to the continued success of our renowned establishment

What You Need:

Ability to thrive under pressure, maintaining composure and delivering results amidst dynamic demands. A demonstrated commitment to excellence, with an unwavering attention to detail that ensures every aspect of our guests' experience is flawless. A passion for providing unparalleled customer service, going above and beyond to create memorable moments for our guests. Strong organisational and communication skills, essential for collaborating effectively with colleagues to achieve our shared goals. A collaborative spirit, embracing the opportunity to work closely with a diverse team dedicated to delivering exceptional experiences.

What We Offer:

Competitive hourly rate of 15.50 to 17.00, inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


INDBOH