Job Description

POSITION SUMMARY:

An opportunity has arisen for a Rooms Division Manager at the wonderful sea front location of the Marine Hotel. We are passionate about our people, both staff and customers. We have recently been awarded BCORP status which means we are about people, place and profit and our ethos reflects this.

The Room's Division Manager is the face of the hotel, responsible for delivering exceptional guest experiences from arrival to departure. This role oversees all front-facing departments, ensuring seamless operations, high service standards, and a welcoming atmosphere.

Key Responsibilities

Guest Experience

Ensure every guest receives a warm welcome and personalized service Handle guest complaints and feedback with professionalism and empathy Monitor guest satisfaction and implement improvements

Team Leadership

Recruit, train, and supervise front office, housekeeping, and night staff Set departmental goals, schedules, and performance standards Foster a positive team culture and encourage continuous development

Operations Management

Oversee daily operations of reception, concierge, and public areas Ensure compliance with health, safety, and hygiene standards Coordinate with other departments to maintain service consistency

Revenue & Sales

Maximize room occupancy and implement upselling strategies Monitor rate parity and competitor pricing Collaborate with sales and marketing to drive bookings

Administration

Manage budgets, inventory, and ordering of supplies Prepare daily reports, banking, and end-of-day reconciliations Maintain systems and ensure accurate guest records

Skills & Qualifications

Minimum 3 year's experience in a similar front office role. Strong leadership and interpersonal skills Excellent problem-solving and decision-making abilities Proficiency in hotel management software Minimum 2 year's experience of yield management and setting room rates. Knowledge of local attractions and services is a plus

Personal Attributes

Professional and well-presented Calm under pressure and solution-oriented Passionate about hospitality and guest satisfaction Flexible with working hours, including weekends and holidays

Occasional duties

Assist in other departments during emergencies or as deemed necessary by the General Manager. Carry out other duties / tasks outside normal routines but within the overall scope of the job.

Declaration

This job description covers the main areas of duties and responsibilities of a Rooms Division Manager. It is not exhaustive and the duties and responsibilities may change from time to time in line with business needs.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Work Location: In person