Job Description

Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
What you'll be doing
Are you ready to play a key role in shaping the daily operations of our Customer Experience teams? We're looking for someone with a keen eye for detail and a passion for precision to deliver high-quality rosters that keep our seven-day-a-week operation running smoothly. In this pivotal role, you'll ensure every shift is planned with efficiency and accuracy, guided by robust rostering principles and company policies. If you're organised, proactive, and thrive in a fast-paced environment, this is your chance to make a real impact behind the scenes.
Key Responsibilities
As part of the rostering team, you'll play a vital role in ensuring the smooth and efficient allocation of resources across the depot. Your responsibilities will include:

• Weekly and Daily Rostering: Creating and maintaining accurate rosters that align with operational needs and comply with the Working Time Directive.
• Overtime Management: Ensuring all overtime is properly recorded and adheres to rostering principles.
• Timesheet Compilation: Producing accurate timesheets via the rostering system and preparing them for payroll and agency authorisation.
• Annual Leave Coordination: Managing leave allocations and maintaining up-to-date records.
• Route and Skill Knowledge Tracking: Monitoring refresher requirements and ensuring staff maintain multi-skilled route knowledge, including diversionary routes.
• Rest Day Work Equalisation: Allocating rest day work fairly and in line with local agreements, supported by accurate record-keeping.
• Administrative Support: Performing general clerical tasks and assisting the line manager with administrative duties.
• Team Collaboration: Working independently or as part of a team to meet deadlines, while maintaining effective two-way communication with colleagues and other departments.
• Confidentiality and Accuracy: Ensuring all resource systems are kept accurate and confidential information is handled appropriately.

What you'll need.
To succeed in this role, you'll bring a mix of technical know-how, strong interpersonal skills, and a proactive mindset. Key skills include:

• Team Collaboration: A genuine team player with the ability to build constructive and proactive working relationships.
• Stakeholder Engagement: Skilled in building and maintaining effective relationships with a wide range of stakeholders across the business, ensuring alignment and collaboration.
• Numeracy & Analytical Thinking: Comfortable working with numbers and data, with strong analytical skills to support decision-making.
• Rostering Expertise: Familiarity with rostering systems and a solid understanding of rostering principles and employment conditions for Customer Experience staff.
• Resilience Under Pressure: Able to stay focused and effective in challenging situations while keeping business needs front and centre.
• Influencing Skills: A confident relationship builder who can influence others using clear, rational communication.
• Communication: Strong verbal and written communication skills to ensure clarity and consistency across teams.
• Attention to Detail: A meticulous approach to work, ensuring accuracy in all aspects of rostering and record-keeping.
• Organisation & Time Management: Highly organised with the ability to manage time effectively and prioritise tasks in a dynamic environment.
• Flexibility: Willingness to adapt to the needs of the business, including occasional weekend work.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

Disclosure and Barring Service (DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay!
Start your journey here