Job Description

This post is based on site within the Outpatient Department at Northwick Park & St Marks Hospitals.

The post-holder shall provide comprehensive administrative support to the Service Manager and Staff Development Manager within the Outpatient Department to ensure service objectives are achieved efficiently and compassionately. This will include twice daily walk arounds encompassing all outpatient reception and office areas.

A key function of this role will include the co-ordination of administrator and supervisor staff rotas, managing administrator and supervisor leave requests and absences and maintaining staffing levels at Northwick Park in order to minimise the impact of absences on the department and the Trust at large.

Assist the Service Manager and Staff Development Manager in the overseeing of admin staff and investigation of complaints.

Mentor the Band 4 Supervisors and develop them for more senior roles within the team / Trust.

Act up for the Staff Development Manager in their absence especially regarding staff review issues - both formal and informal.

P rovide leadership and expertise with information systems and participate in the full range of management activities within the department, including the preparation of data for KPI reports. This role is pivotal in supporting the effective functioning of the department.



The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act. The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week. Twice daily walk arounds encompassing all outpatient reception and office areas. Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders. To act within defined departmental standard operating procedures Have a flexible and responsive approach to the varying demands of the post. To work in an efficient, effective, and timely manner and be adaptable to change. To follow agreed protocols and policies seeking advice where appropriate. To contribute to the care, maintenance, security, cleanliness and tidiness of Departmental equipment and office settings and safe work environments in accordance with local and Trust Health and Safety policies. To demonstrate a positive attitude to the management and work of the Department and our service users. Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager and Staff Development Manager.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act. The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week. Twice daily walk arounds encompassing all outpatient reception and office areas. Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders. To act within defined departmental standard operating procedures Have a flexible and responsive approach to the varying demands of the post. To work in an efficient, effective, and timely manner and be adaptable to change. To follow agreed protocols and policies seeking advice where appropriate. To contribute to the care, maintenance, security, cleanliness and tidiness of Departmental equipment and office settings and safe work environments in accordance with local and Trust Health and Safety policies. To demonstrate a positive attitude to the management and work of the Department and our service users. Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager and Staff Development Manager. Work with the Service Manager and Staff Development Manager to carry out appraisals and help with the continuous professional development of junior staff. To support the Service Manager and Staff Development Manager in developing a responsive, patient focused service To facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints. To provide an effective, caring, high quality service within a pressurised environment To roster all staff within the team ensuring all services are adequately covered and that bank and agency costs are kept to a minimum. * To work with the management team to improve, develop and innovate admin processes.