Job Description

A Pret Team Member or Team Member Star works as part of a team in a Pret shop.


They are responsible for creating an efficient & welcoming environment engaging and "wowing" our customers and producing great quality Pret food.


Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

To maintain good relationships with all of the shop's team. To take on jobs to balance workload across team. To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc) To work together to ensure the FOH and Kitchen and delivery business is the best it can be. To have a good knowledge of Pret standards in all areas of the shop. To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.

TM Star: To be an "Ace in Place" within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.*

Right Pret People

Act as an ambassador to the local community, engaging with customers and promoting Pret's values. Participate when required in community events and initiatives to build positive relationships with residents and businesses. Take on jobs to balance workload across the team. Work together to ensure the shop and kitchen is the best it can be. Be an "Ace in Place" within your shop team, acting as a role model to other TMs by demonstrating good Pret knowledge.

Shop Profitability

Complete and pass all TM and TM training in a timely manner. Adhere to financial standards on tills. Consistently have high performance while maintaining good MTS quality.

Growing Sales

Drive sales growth through active involvement in any local initiatives, opportunities, and community events. Support the execution of successful launches. Ensure sufficient stocks of barista-prepared drink ingredients, packaging, and small equipment. Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met. Use promotional waste to sample and recognize customers with appropriate volume of drinks via Joy of Pret.

Delicious Food & Drink: 6 Key Points of Production

A knowledgeable and fully coffee maker who promotes the importance of coffee quality and standards. Create delicious food according to Pret standards in an efficient, safe environment. Always follow the Steps of Production. * Ensure stock is rotated and used according to standards