Job Description

Job Purpose

To ensure that all staff, volunteers, and everyone who comes to the Foodbank and the Community Shop for help

is

treated with care and respect, including listening to their needs, not judging them. and signposting to further assistance appropriately

To celebrate and build on a successful organisation that is embedded in the community and has a strong, positive reputation because of the unique relational model that has been developed over the last 10 years.

To lead a committed team of over 30 volunteers and manage paid staff.

To lead the organisation in its mission to continue to seek to alleviate hunger, restore dignity and provide a pathway to financial independence, offering hope to local people in crisis.

To contribute to the shaping, review and implementation of the strategic development plan for the organisation.

Responsibilities and Duties.

Organisational

To be responsiblefor the oversight of the operation of the Food Bank, Community Shop and Additional Offer, ensuring the vision and purpose are maintained.

To line managethe paid staff, conducting quarterly reviews, annual appraisals and Personal Development Plans.

To be pro-active within the role and provide cover for team members in their absence where appropriate and reasonable

To facilitate and record actions from staff team meetings.

To have overall responsibility for the recruitment, training and management of volunteers.

To ensure compliance with the statutory requirements and best practice in safeguarding, health and safety, staff handbook and other policies, ensuring they are reviewed annually and kept up to date.

To have oversight of the budget set by the Trustees and assist the Treasurer in setting and monitoring annual budgets, and ensuring economies of scale are achieved across the Food Bank and the Community Shop.

To lead the coordination of volunteers and Trustees, to develop a proactive approach to building relationships and developing collaborative working opportunities.

To participate in relevant networks.

To ensure communication with local businesses, local organisations, supermarkets and food donors, is focused on maintaining good relations and further develop the work of the Foodbank.

To lead the coordination and management of the complex operation during the Christmas period, building on and maintaining the high-profile partnerships with organisations that are essential to the Christmas operation.

Food Bank

To have oversight of the operation of the Food Bank.

To ensure the efficient running of the supply of emergency food parcels in alignment with the core purpose and mission.

To ensure the emergency supply of food meets the immediate needs of the local community.

To ensure the volunteers are enabled to build relationships with clients as a core part of their role.

To develop a plan for increasing the number of both professional and self-referrals to ensure we are meeting the needs of the communities that need crisis support.

To ensure that the Foodbank phone, email and social media accounts are monitored and updated on a regular basis, and to ensure that all enquiries and other communications are handled efficiently.

Community Shop

To have oversight of the operation of the Shop, ensuring it is efficiently run, well stocked with a good range of food, including fresh fruit and vegetables and within budget.

To support volunteers to conduct the reviews with clients who access the Community Shop.

To ensure that the role of the Shop and the criteria applied to accessing the Shop, contribute to tackling the underlying causes why people find themselves in crisis and is part of the pathway towards financial independence.

Additional Support: Debt and Benefits Support.

Debt Mentoring

To maintain the strategic relationship with the Community Money Advice (CMA).

To ensure adherence to the policies and procedures as set out by the CMA and Financial CA

To ensure the Annual Audit is organised and successful.

To coordinate and support the volunteer team of Debt Mentors, ensuring they have access to training from CMA.

To oversee the management of the caseload of clients, including all records are up to date and the communication with the clients is managed.

Benefits Support

To support and grow the Benefits Advice Team to help maximise clients' income

To manage the PIP Advisor and the Fuel Advisor

To recognise the boundaries of the advice offer and make onward referrals or signpost elsewhere as appropriate.

Job Types: Part-time, Permanent

Pay: 25,556.68 per year

Expected hours: 30 per week

Benefits:

On-site parking
Work Location: In person

Application deadline: 24/09/2025
Reference ID: S2 FPN Coordinator
Expected start date: 10/11/2025